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Podcast

Deep Learning with PolyAI

PolyAI's CEO and co-founder Nikola Mrkšić invites guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.

Meet your host

Nikola Mrkšić

is Co-founder and CEO of PolyAI, the leading provider of voice AI agents for enterprise customer service. Nikola got his machine learning PhD from Cambridge and was the first hire at VocalIQ, acquired by Apple to make Siri more conversational. Nikola was named to the Forbes 30 under 30 list for his work with PolyAI.

About the show

We’re here to help business leaders make sense of the constantly-evolving world of AI and automation

We aim to be extremely conversational, just a bit controversial

A window into the most interesting challenges and opportunities in CX, AI, and contact center operations

Want to join the conversation?

Be our guest

Episodes

Should Hyper-Growth Brands Still Pick Up the Phone? with Austin Towns, CTO of Hello Sugar

Why do LLMs ramble on and on?

Are “silent complaints” killing your brand? (with Adrian Swinscoe of Punk CX)

Is agentic AI the answer to broken analytics?

Your new favorite colleagues aren’t human

Did OpenAI’s Realtime API just change everything?

Behind the tech: How dialogue design really works

Raven v2 and the Race to Smarter Voice Agents with Matt Henderson

“Everybody wants AI, nobody wants BS” with Fertitta Entertainment

GPT-5 Era Starts Now: The AI Arms Race Just Escalated

Forward deployed engineers: From the frontline of bringing AI to the world

Private equity roll-up strategies for AI, with Nathan Benaich

AI rollups – all VC sizzle, no stake?

Human agent and AI cohesion in the contact center. What will it take?

Artificial Intelligence and the State of Financial Services

What are we really using LLMs for (really)? Turns out, pretty deep stuff.

Meet Owl – PolyAI’s in-house speech recognition model (ASR)

Differentiation in a genAI era

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