Episode 29 · 11 Apr 2024
How to avoid AI washing.
In this episode of ‘Deep Learning with PolyAI,’ Nikola and Damien discuss the concept of AI washing, comparing it to the earlier phenomenon of greenwashing and warning against the misuse of AI terminology by companies to falsely project innovation and modernity. The conversation covers the evolution of artificial intelligence from the early days of the 1960s Dartmouth conference to the present era of deep learning and generative AI, highlighting significant milestones like Deep Blue and AlphaGo.
The episode also touches on the implications of AI washing for consumers, investors, and the broader technology landscape, emphasizing the ethical and practical aspects of AI’s promise versus reality. The hosts explore the future of AI regulation and its impact on user experiences while considering the fine line between innovative use and misleading claims.
About the show
Hosted by Nikola Mrkšić, Co-founder and CEO of PolyAI, the Deep Learning with PolyAI podcast is the window into AI for CX leaders. We cut through hype in customer experience, support, and contact center AI — helping decision-makers understand what really matters.
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