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Better understand your customers.
Quickly uncover patterns like recurring special requests or an increase in calls about a certain topic to identify opportunities for operational improvements and further automations.
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Monitor voice assistant success.
Instantly understand how your PolyAI voice assistant is performing with data on AHT, call containment, FTE capacity provided and more.
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Customize your dashboard for specific insights.
Easily access the metrics that are important to your business like booking type, cancellation reasons, special requests and more, for valuable business intelligence.
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Easily find answers with generative AI.
Access data quickly and easily with a conversational interface that uses generative AI to answer specific queries, like “In the past three months, what have been the most common calls about parcel-delivery problems?”