Conversational data & insights
Every conversation your agents handle is scored, searchable, and explained. Ask a question in plain language, get the pattern and the calls behind it, and see where quality is slipping before a customer tells you.
Turn talk into truth
Most contact centers guess why customers call. We know. PolyAI analyzes your conversations to find the broken processes, missed revenue, and hidden trends your team is missing.
Better understand your customers.
Quickly uncover patterns like recurring special requests or an increase in calls about a certain topic to identify opportunities for operational improvements and further automations.
Monitor voice agent success.
Instantly understand how your PolyAI voice agent is performing with data on AHT, call containment, FTE capacity provided and more.
Customize your dashboard for specific insights.
Easily access the metrics that are important to your business like booking type, cancellation reasons, special requests and more, for valuable business intelligence.
Easily find answers with generative AI.
Access data quickly and easily with a conversational interface that uses generative AI to answer specific queries, like “In the past three months, what have been the most common calls about parcel-delivery problems?”
Start the conversation.
See why companies trust PolyAI to handle their most important conversations.