Conversational data & insights
Unlock actionable insights with PolyAI’s Supervisor Suite, an AI-powered platform that brings together analytics and agents to evaluate conversations. Built for the AI contact center, it gives you consistent visibility at scale and helps teams improve quality, make better decisions, and respond faster to customers’ needs.
Turn talk into truth
Most contact centers guess why customers call. We know. PolyAI analyzes your conversations to find the broken processes, missed revenue, and hidden trends your team is missing.
Better understand your customers.
Quickly uncover patterns like recurring special requests or an increase in calls about a certain topic to identify opportunities for operational improvements and further automations.
Monitor voice agent success.
Instantly understand how your PolyAI voice agent is performing with data on AHT, call containment, FTE capacity provided and more.
Customize your dashboard for specific insights.
Easily access the metrics that are important to your business like booking type, cancellation reasons, special requests and more, for valuable business intelligence.
Easily find answers with generative AI.
Access data quickly and easily with a conversational interface that uses generative AI to answer specific queries, like “In the past three months, what have been the most common calls about parcel-delivery problems?”
Start the conversation.
See why the world’s biggest brands trust PolyAI to handle their customer service.