Did OpenAI’s Realtime API just change everything?

Summary

🚨 OpenAI just made its Realtime API generally available, and it’s got everyone talking. But is it a true game-changer, or just another update?

In this episode, your host Nikola Mrkšić (Co-founder & CEO, PolyAI) is joined by Shawn Wen (Co-founder and CTO, PolyAI) to break down what this release really means:

• Why Realtime API could kill the old turn-taking model
• How speech-to-speech changes latency, interruptibility, and naturalness
• What benchmarks actually say about performance
• The impact on contact centers, CX leaders, and startups building voice agents

Whether you’re a CX leader, product builder, or just curious about the latest in voice, check out Nikola and Shawn’s conversation to learn more about the news.