Podcast - Episode 83

Did OpenAI’s Realtime API just change everything?

About the show

Hosted by Nikola Mrkšić, Co-founder and CEO of PolyAI, the Deep Learning with PolyAI podcast is the window into AI for CX leaders. We cut through hype in customer experience, support, and contact center AI — helping decision-makers understand what really matters.

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Summary

🚨 OpenAI just made its Realtime API generally available, and it’s got everyone talking. But is it a true game-changer, or just another update?

In this episode, your host Nikola Mrkšić (Co-founder & CEO, PolyAI) is joined by Shawn Wen (Co-founder and CTO, PolyAI) to break down what this release really means:

  • Why Realtime API could kill the old turn-taking model
  • How speech-to-speech changes latency, interruptibility, and naturalness
  • What benchmarks actually say about performance
  • The impact on contact centers, CX leaders, and startups building voice agents

Whether you’re a CX leader, product builder, or just curious about the latest in voice, check out Nikola and Shawn's conversation to learn more about the news.