How travel companies use PolyAI.
Let your hospitality shine with tailored voice customer service.
Eliminate wait times and abandoned calls.
Give customers fast, personalized support, no matter the complexity of their issue, so travelers get reliable help when they need it most.
Delight passengers with conversational bookings.
Make, edit, and cancel room reservations with a voice assistant that helps travelers quickly and easily through natural conversations for a smooth booking experience.
Scalable support for every request.
Easily handle routine and complex inquiries with precise, personalized, and brand-safe responses.
How it works
Create and deploy a voice assistant that handles 50% or more of customer calls in as little as 6 weeks.
Handle high-volume travel needs with the care of a real person.
Offer 5-star service at every customer touch point, anywhere and anytime.
Drive customer loyalty with always-on support.
- Let customers self-serve over the phone through natural conversations that feel like speaking to a real person.
- Reduce passenger anxiety by offering immediate help during travel disruptions.
- Cater to international travelers across different time zones with 24/7 support.
A 5-star experience for every passenger.
- Take trip bookings, answer FAQs, offer supplementary services, and more — without adding staff.
- Offer proactive solutions to ensure passengers stay informed and stress-free.
- Build loyalty by surprising travelers with personalized perks or recommendations.
Unlock insights to drive operational excellence.
- Access new operational insights to drive improvements to customer experience and operations.
- Use passenger feedback to refine processes and address frequent issues.
- Forecast demand spikes during holidays or events to allocate resources.
What to expect from PolyAI for travel.
languages spoken
reduction in call volume
reduction in seasonal hiring, saving over $1m
Your trusted travel partner
Security
24/7 support with compliance certification to meet your needs including ISO 27001, SOC 2, PCI DSS, GDPR and more.
Integrations
No need to change your tech stack. Out-of-the-box and custom integrations make implementation safe and easy.
Data and Insights
Real-time insights. No data gaps, manual compiling, or business decisions based on guesswork.
Need more answers? We have you covered
A conversational AI can manage tasks like booking flights or hotels, answering FAQs, making itinerary updates, and resolving customer service issues 24/7. It’s designed to handle both simple and complex requests efficiently.
By providing instant, reliable, and personalized support, conversational AI eliminates long wait times and ensures customers can get help whenever they need it. This leads to higher satisfaction and loyalty.
Conversational AI is ideal for airlines, hotels, travel agencies, and car rental companies. By adopting this technology, any business that handles large volumes of customer inquiries or bookings can significantly improve efficiency and customer satisfaction.
