What is PolyAI for travel?
PolyAI handles high-volume travel needs with the care and efficacy of a real person.
Listen to Anna's transfer question
How it works
Create and deploy a voice assistant that handles 50% or more of customer calls in as little as 6 weeks.
Eliminate wait times and abandoned calls.
A voice assistant that sounds like your best staff member and never misses a call.
Delight passengers with conversational bookings.
Take, edit and cancel room reservations and table bookings with an always-on voice assistant that can handle hundreds of calls at once.
Drive customer loyalty with always-on support.
Let customers self-serve over the phone through natural conversations that feel like speaking to a real person.
Unlock insights to drive operational excellence.
Access new operational insights to drive improvements to customer experience and operations.
The numbers speak for themselves
reduction in call volume
CSAT score
annual revenue taken in bookings
languages spoken
“We’ve been able to provide 24/7 voice with fast resolutions which allows customers to save time when managing their travels, and it frees up our agents to focus on more complex travel queries.”
How Hopper scales phone support to millions of customers with PolyAI
Travel can be complicated, and when customers face complex issues, they often prefer calling for fast, personalized support. Hopper already offers comprehensive customer support through its app and website, ensuring travelers receive consistent and timely assistance. With an emphasis on expanding accessibility, Hopper partnered with PolyAI aims to enhance its phone support capabilities, delivering reliable service across all channels to meet customer needs whenever they arise.
Your trusted travel partner
Security
24/7 support with compliance certification to meet your needs including ISO 27001, SOC 2, PCI DSS, GDPR and more.
Integrations
No need to change your tech stack. Out-of-the-box and custom integrations make implementation safe and easy.
Data and Insights
Real-time insights. No data gaps, manual compiling, or business decisions based on guesswork.
