Episode 25 · 14 Mar 2024
Mythbusting generative AI “threats”.
In this episode of Deep Learning with PolyAI, host Laura and PolyAI’s CEO and co-founder, Nikola, explore prevalent myths surrounding generative AI, addressing public concern over AI’s potential risks, including a bold claim by Gartner about AI chatbots causing eventual harm. They discuss the responsible use of AI, comparing it to the evolution of other technologies, and discuss recent incidents, such as a lawsuit against Air Canada due to misinformation from a chatbot. Nikola emphasizes the importance of designing AI with reliable information sources and creating systems with safeguards. The conversation also touches on challenges faced by companies like Google with their Gemini project, the impact of AI mishaps on public perception, and advice for companies looking to implement generative AI responsibly.
About the show
Hosted by Nikola Mrkšić, Co-founder and CEO of PolyAI, the Deep Learning with PolyAI podcast is the window into AI for CX leaders. We cut through hype in customer experience, support, and contact center AI — helping decision-makers understand what really matters.
Never miss an episode
Every new episode of the show, straight to your inbox.
Loading form… This form needs JavaScript to show here. You can still fill it in on HubSpot. This form can't load here. You can still fill it in on HubSpot.
Open this form on HubSpotHear a voice agent on your own calls
Book a 30-minute demo and we’ll run a conversation from your world through a live agent.