Answer every FAQ, instantly
Answer frequently and not‑so frequently asked questions with a voice agent that feels, sounds, and speaks like your dream customer service agent.
What is PolyAI for FAQs?
Answer FAQs before they’re escalated to an agent
Listen to Anna's transfer question
What can a customer-led voice agent do for FAQs?
Database
Understand complex queries without relying on keywords.
FAQs SMS
No API integrations needed. See value from day 1.
Handling time
Ask clarifying questions and let callers dive in and out of different topics.
Cross channel
Send links via SMS to digital resources.
Cross channel
Hand information over to your agent desktop for faster resolution.
Free up your people to add more value
Give your customers the speed of automated service with the personal touch of your best staff member.
Answer FAQs, however they’re asked
Let callers explain themselves in their own words and offer helpful responses through natural conversations. Leverage generative AI to give specific, personalized responses directly from your pre‑approved knowledge base.
Integrate into your existing technology with ease
PolyAI integrates with all major CRMs, knowledge bases CCaaS and telephony providers to get your customers the information they need.
ROI from day one. Scalability built in.
Deploy a conversational agent in four weeks or less, with no training data required. Fully scales to handle growing complexity.
The numbers speak for themselves.
50%
reduction in call volume
85%
CSAT
75
languages spoken
100%
calls answered, 24/7
Featured resources
Start the conversation.
See why companies trust PolyAI to handle their most important conversations.