Scale service with a human touch.
No hold times. No robotic menus. No spike staffing. Just instant, natural, on-brand answers in any language, on any channel.
Don’t route. Resolve.
Most AI agents are just fancy answering machines or glorified FAQ bots. PolyAI handles common customer requests, like ID checks, payments, and appointment bookings, so your team can focus on complex issues that require their expertise.
Trusted AI
Understand
Thick accents, background noise, or typos? No problem. PolyAI understands spoken language even when the conversation gets messy.
Think
Customers don't speak in scripts and keywords. PolyAI grasps context, manages interruptions, and knows exactly when to pass the full story to a human agent.
Speak
Forget set phrases or broken language. Our AI agents speak naturally and are developed to be life-like personalities that represent your brand.
The conversational interface for the enterprise.
- The Thinker
Built for service.
Trained on billions of conversations, PolyAI’s proprietary Raven LLM delivers sub-second answers and adherence to business rules.
- Proprietary LLM + Agentic Runtime
- Fast, accurate, and always on-topic.
- The Listener
Hear through the noise.
PolyAI’s Owl ASR cuts through static, accents, and background noise. It handles customer interrupts without missing a step.
- Purpose-built ASR
- Handles real-world call complexity
- The Speaker
Always on brand.
We blend human recordings with neural synthesis. The result is a voice that sounds natural, reflects your brand, and breathes like a real person.
- Voice-native realism
- A bot people actually want to talk to
- The Connector
Universally accessible.
We enable customers to speak their way, empowering them to switch language mid conversation, or interrupt a voice call by sending a text.
- Multimodal + Multilingual
- Communicate your customers’ way
Trained on 1B+ real enterprise conversations.
The purpose-built LLM for enterprise customer service.
Safe. Compliant. Certified.
Integrations
Fluent in your tools
Amazon Web Services
Five9
NICE
Salesforce
Twilio
Verizon Business
Zendesk
Frequently asked questions
How long does it take to set up?
It takes about six weeks to build, integrate, and deploy a customer-led voice assistant. Don’t worry; if you can’t provide training data, we can get everything we need by speaking with your people.
Can you automate complex conversations?
Yes. Using a combination of generative and retrieval AI models with our patented dialogue policy technology means our voice assistants can handle complex calls like troubleshooting.
How does this fit in with my contact center tech stack?
Calls are routed to the voice assistant through a SIP or PSTN integration into your CCaaS platform or telephony provider. Other systems can be integrated via APIs.
Do you offer chat?
Yes. We take a voice-first approach to conversation design to ensure the best, customer-led experiences, but we can offer customer-led assistants on any channel.
What languages do you offer?
We offer 45 languages as standard, and counting. We are currently live in English, French, German, Spanish, Polish, Portuguese, Swedish, and more.
Can you hand calls over to our people?
Yes. Calls can be transferred to your people, along with all of the details the voice assistant has taken so far. Your people pick up the conversation where your assistant left off, and customers don’t have to repeat themselves.
Start the conversation.
See why companies trust PolyAI to handle their most important conversations.