PolyAI builds dialog agents that handle your most critical enterprise conversations, resolving them without escalation.
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Build adaptive agents in Dialog Studio and run them on every channel your customers use.
Create adaptive agents
Build an agentic experience
Unify agents on all channels
Design it, build it, run it on our own models — and connect it to the systems you already have.
Pre-built integrations, a self-serve Connect Portal, and open APIs enable your AI agents to work seamlessly with all of your existing systems.
Continuously trained on hundreds of millions of real business interactions, and scored in the open on Dialog-Eval, our independently judged benchmark.
Our flagship. Reasons directly over raw call audio for turn-taking, recognition and response in one audio-native model. First to respond, last to interrupt, built for the hard call.
<300ms
In production
89.8
Turn-taking accuracy
3.7%
Word error rate
Webchat and multilingual. Text-based dialog, supported for production, the fastest of the cascades, carrying the same agent across chat, SMS and messaging.
~280–600ms
Cascade latency
70.8
Dialog-Eval quality
Multilingual
By design
60%less seasonal hiring.
35,000labor hours saved.
95%guest satisfaction.
+14NPS points gained.
1Mcalls handled every month.
44%fewer abandoned calls.
$250Kfrom after-hours bookings.
42,000missed calls turned into bookings.90%
of calls resolved end to end, with no human agent, on our largest deployments.
100M+
calls a year
99.994%
uptime, trailing twelve months
<300ms
model response, voice to voice
SOC 2+ Type 2, ISO 27001, PCI DSS, GDPR.
SIP/TLS + SRTP, mTLS, SSO / RBAC.
US, UK, EU, APAC — no cross-region transfer.
Never trained on without opt-in. Never sold.
Guardrails, PII redaction, human-in-the-loop.
99.994% uptime, 100M+ calls/yr, 10,000 concurrent.
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