How telecom companies use PolyAI.
Improve customer service, simplify operations, and create better experiences.
Seamless identification and verification.
Engage in natural conversation to make your call center identification and verification process more intuitive and user-friendly. No more waiting in line for busy agents.
Streamlined appointment processes.
Empower your customers to self-serve: schedule engineer visits, adjust bookings, and get real-time updates - all without speaking to an agent.
Easy and conversational troubleshooting.
Replace frustrating IVR menus with a conversational approach. Let customers explain their issues in their own words and automatically route them to the right department.
How it works
Create and deploy a voice assistant that handles 50% or more of customer calls in as little as 6 weeks.
Effortless customer support, delivered at scale.
Improve call center efficiency while maintaining quality customer experience.
Upgrade your contact center and improve the caller experience.
- Eliminate phone trees and help customers get to the right team on the first try.
- Provide 24/7 appointment scheduling to reduce customer effort and reduce no-shows.
- Integrate with your existing technology and deploy quickly to increase self-service over the phone while delivering a great customer experience.
Free your staff from repetitive account management tasks.
- Give callers relevant and contextual answers to FAQs such as ‘How do I upgrade my plan?’ and ‘How much are roaming charges?’
- Provide plan and pricing information, take payments, and trigger upsell protocols based on customer behavior.
- Guide customers through multi-step troubleshooting processes to clarify and resolve their issues without the need for agent intervention.
Handle account queries effortlessly and securely.
- Handle common account queries, including checking data usage, paying bills, querying bills, managing contracts, and activating plans.
- Access new operational insights to drive improvements to customer experience and operations.
- 24/7 support with compliance certification to meet your needs, including ISO 27001, SOC 2, PCI DSS, GDPR, and more.
What to expect from PolyAI for healthcare.
languages spoken
reduction in call volume
calls answered, 24/7/365
Your trusted healthcare partner
Security
24/7 support with compliance certification to meet your needs including ISO 27001, SOC 2, PCI DSS, GDPR and more.
Integrations
No need to change your tech stack. Out-of-the-box and custom integrations make implementation safe and easy.
Data and Insights
Real-time insights. No data gaps, manual compiling, or business decisions based on guesswork.
Need more answers? We’ve got you covered
Conversational AI can handle a wide range of customer queries, from answering FAQs like “What’s my data usage?” to troubleshooting technical issues and scheduling appointments. It streamlines processes like account management, billing inquiries, and plan upgrades, making support faster and more efficient.
Conversational AI integrates seamlessly with your CRM, billing, and ticketing systems through APIs. It works alongside your existing tools to automate workflows, provide contextual responses, and route more complex issues to live agents.
Conversational AI can handle repetitive tasks and common inquiries at scale, reducing the load on human agents. It ensures faster resolutions, shorter wait times, and better resource allocation during peak periods.
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