About us
We believe every conversation matters
PolyAI helps enterprises become the best version of themselves in every customer interaction. We work with them to build, run, govern, and improve dialog agents that handle their most complex customer conversations.
PolyAI started in 2017 with a simple observation: enterprises shouldn't have to choose between scale and quality in customer service.
Our founders, Cambridge machine learning researchers, believed voice AI could handle real complex dialog, not just simple requests.
Today, we power billions of customer conversations for the world's leading brands. Our Agentic Dialog Platform combines purpose-built AI with enterprise-grade controls, letting companies deploy agents that sound and act like their human representatives.
1B+
real conversations power our dialog models
75
languages supported with native-speaker quality
391%
ROI according to Forrester
3
week deployment from kickoff to launch
Our founding research team
Nikola Mrkšić
Co-founder & CEO, PolyAI
Shawn Wen
Co-founder & Chief Technology Officer
Eddy Su
Co-founder & SVP Engineering
Matt Henderson
VP Research
2017
Founded in
250
Employees
6
patents granted, 3 pending
200+
Academic papers, cited 12,000 times
Customers and partners
We’re building the future of customer experience. Join us.
Explore open roles and help shape AI that’s trusted by the world’s leading brands.
Our offices
New York
1178 Broadway
London
3 Sheldon Square
San Francisco
4 West 4th Avenue
San Mateo
Belgrade
PC Ušće
Bulevar Mihajla Pupina 6/19
Toronto
240 Richmond St. West
Questions? We’re here to help.
Reach out to learn more about our platform, partnership opportunities, or anything else.