About us
We believe every conversation matters
PolyAI builds CX agents that understand people. We help enterprises deliver better customer conversations with speed, scale, and empathy.
PolyAI started in 2017 with a simple observation: enterprises shouldn't have to choose between scale and quality in customer service.
Our founders, Cambridge machine learning researchers, believed voice AI could handle real conversations, not just simple requests.
Today, we power millions of customer interactions for the world's leading brands. Our omnichannel platform combines advanced AI with enterprise-grade controls, letting companies deploy voice agents that sound and act like their best agents.
We build technology that helps enterprises own their customer relationships at any scale.
calls handled across every industry
languages supported with native-speaker quality
average containment, industry leading rates
week deployment from kickoff to launch
Our leadership team
Nikola Mrkšić
Co-founder & CEO, PolyAI
Shawn Wen
Co-founder & Chief Technology Officer
Eddy Su
Co-founder & SVP Engineering
Ryan Longfield
President of Go-to-Market
Vinh Le
Chief Financial Officer
Michelle Schroeder
Chief Marketing Officer PolyAI
Christopher Osborne
Chief Product Officer PolyAI
Francesca Porter
General Counsel
Brad Stein
Global VP of Solutions Consulting
Matt Henderson
VP of Research
Dom Matteucci
VP of Sales
Michael Chen
VP of Strategic Alliances and Corporate Development, PolyAI
Board members
Emily Walsh
Board Member Lead Investor at Georgian; Board Member at Tractable, Vention, Savana
Bruce Armstrong
Board Member Partner at Khosla Ventures; Board Member at Gitlab, Helium, CEO at PivotLink, KNOVA
Eileen Burbidge
Board Observer Partner at Passion Capital; Product Director at Skype; Board member at Dixons Carphone, Monzo, Tide
Kanu Gulati
Board Observer Investor at Khosla Ventures, Lexion, Waabi, Nomagic & Zendar
Steve Young
Advisor Serial Entrepreneur; Creator of HTK speech toolkit; Pro-Vice-Chancellor of University of Cambridge
Founded in
Employees
patents granted,
3 pending
Academic papers, cited 12,000 times
Customers and partners
Our offices
New York
1178 Broadway
Fl 2
New York, NY 10001
United States of America
London
3 Sheldon Square
London
W2 6HY
United Kingdom
San Francisco
4 West 4th Avenue
San Mateo
CA 94402
United States of America
Belgrade
PC Ušće
Bulevar Mihajla Pupina 6/19
11070 Belgrade
Serbia
We’re building the future of customer experience. Join us. Explore open roles and help shape AI that’s trusted by the world’s leading brands.
Explore open roles and help shape AI that’s trusted by the world’s leading brands.
Questions? We’re here to help.
Reach out to learn more about our platform, partnership opportunities, or anything else.