Conversational troubleshooting.
Guide callers through troubleshooting and tech support processes with a voice agent that feels, sounds, and speaks like your dream customer service agent.
What is PolyAI for troubleshooting?
Automate troubleshooting and tech support, with a personal touch
Listen to Michael's pet health consultation
What can a customer-led voice agent do for troubleshooting?
1.
Accurately authenticate callers against the information in your database.
2.
Understand complex queries without relying on keywords.
3.
Guide callers through complex troubleshooting processes.
4.
Hand information over to your agent desktop for faster resolution.
5.
Offer personalized bookings for return customers.
Slash handle times for long and complex calls.
Give your customers the speed of automated service with the personal touch of your best staff member.
Free your agents from long troubleshooting calls.
Run callers through complex troubleshooting calls with a conversational agent that feels like your best member of staff.
Integrate into your existing technology with ease.
PolyAI integrates with all major CRMs, CCaaS and telephony providers to get your customers the help and support they need.
Personalized support, 24/7/365.
Offer out-of-hours support with a voice agent that remembers callers and leverages past conversations to drive better experiences.
The numbers speak for themselves.
reduction in call volume
50%
CSAT score
85%
languages spoken
75
calls answered, 24/7
100%
Featured resources
Start the conversation.
See why the world’s biggest brands trust PolyAI to handle their customer service.