Check callers are who they say they are.
Identify and verify customers with a voice agent that feels, sounds, and speaks like your dream customer service agent.
What is PolyAI for authentication?
Securely authenticate callers through natural conversations
Listen to John's account authentication
What can a customer-led voice agent do for authentication?
1.
Accurately authenticate callers against the information in your database.
2.
Answer FAQs and send links via SMS to encourage self-service.
3.
Take down details and ask clarifying questions to reduce call handle time.
4.
Cross-channel authentication for extra security.
5.
Hand information over to your agent desktop for faster resolution.
Say goodbye to misrouted calls.
Give your customers the speed of automated service with the personal touch of your best staff member.
Shave minutes off every call with conversational authentication.
Automate knowledge-based identification and verification processes that sound like speaking to your best member of staff.
Integrate into your existing technology with ease.
PolyAI integrates with all major CRMs, CCaaS and telephony providers to check your customers against your records.
Safe, compliant, and easy.
Knowledge-based and multifactor authentication keeps your users safe.
We have compliance certifications and protocols in place to ensure that every single interaction is private and secure.
The numbers speak for themselves.
Reduction in call volume
50%
CSAT score
85%
Languages spoken
75
calls answered, 24/7
100%
“This is next-level conversational AI, and it’s far and away better than anything else I’ve heard in the market.”
Dan Eddie , Customer Service Director at Simplyhealth
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