Generative AI tools in the workplace
About the show
Hosted by Nikola Mrkšić, Co-founder and CEO of PolyAI, the Deep Learning with PolyAI podcast is the window into AI for CX leaders. We cut through hype in customer experience, support, and contact center AI — helping decision-makers understand what really matters.
Never miss an episode
Damien reveals he is a generative AI avatar (jk jk) and discusses with Nikola the entrenchment of generative AI in the modern workforce, examining the pros and cons, and its applications across various organizational tiers. They cover topics such as consumer adoption rates, practical use cases, potential overutilization, and the concerns of data privacy and discovery. They cover the transforming world of communication, content creation, and other business functions, while emphasizing the need for proper training and governance to avoid pitfalls.
Generative AI has become deeply integrated into the workplace, with employees using it for tasks such as drafting emails and summarizing information. Its effectiveness and potential for misuse are areas of concern.
Users often struggle with discovering and fully utilizing AI tools due to integration challenges and a lack of awareness about their capabilities.
There are risks related to handling confidential information when using generative AI, though enterprise versions aim to address these concerns by offering secure environments.