Restaurants

The AI phone agent built for full-service restaurants.

PolyAI Host answers every call, common guest questions, books directly into your restaurant systems, and converts phone conversations into revenue. Trusted by 3,000+ restaurants.

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Trusted by

Fogo de chao
Melting Pot
The Big Table
Ivy
Côte Brasserie
Hawksmoor

  • $50M+

    reservations booked

  • 100%

    of calls answered, 24/7

  • 20,000+

    hours saved

“PolyAI is on track to add just over $7M in incremental revenue to our business.”
Michael Breed
CMO, Fogo de Chão

Hear PolyAI in action

Listen to Teela's table reservation call

All call recordings

One AI agent for every guest call.

PolyAI handles the high-volume requests that overwhelm staff and converts them into bookings.

  • Reservations management

    Handles incoming calls to make, amend, and cancel bookings - no staff needed on the phone.

  • Guest enquiries

    Answer common questions about parking, corkage, and opening hours automatically, before they reach your team.

  • Large parties & events

    Captures booking details and enquiries for large groups, so leads are logged even during busy service.

Answer every call and never miss a booking.

Set the tone for your dining experience from the first booking call.

Recover missed revenue. Run a smoother service.

  • Answer every call and resolve guest enquiries instantly, 24/7.
  • Make, amend, and cancel reservations automatically - no staff required.
  • Upsell special menus and OpenTable Experiences on every call, with deposits taken upfront.
  • Capture high-value, large party and event leads, no matter how busy your restaurant is.
  • Trusted by global operators — capturing between $7,000 and $7M in missed phone revenue.

Built on enterprise-grade AI

  • Trusted by 3,000 restaurants already and handling over 1M reservation calls every month.
  • The same technology trusted by banks, utilities, and retailers to handle hundreds of millions of calls is now working for your restaurant.
  • Developed by industry pioneers and backed by NVIDIA.

Live in minutes. Improves continuously.

  • Get up and running with guided setup. No code, hardware, or technical expertise needed.
  • Your agent gets smarter with every single call. Automatically receive the latest improvements in features and AI technology.
“PolyAI has become the person working 24/7 picking up the phone when we can’t.”
Dan Mullins
Manager of Technology, Melting Pot
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Need more answers? We have you covered

What are the common use cases of conversational AI in restaurants?

Conversational AI is commonly used in restaurants for tasks like taking orders through voice or chat interfaces, managing reservations, answering frequently asked questions, upselling menu items, and providing personalized recommendations. It can also handle customer feedback and streamline communication between guests and staff.

How does conversational AI help reduce wait times for customer service inquiries?

Conversational AI can instantly respond to customer queries, such as menu questions, hours of operation, or reservation requests, without needing human intervention. This reduces the time customers spend waiting for a response and allows staff to focus on more complex or personalized interactions.

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