The ScarJo Effect: Protecting voice in an AI world.
About the show
Hosted by Nikola Mrkšić, Co-founder and CEO of PolyAI, the Deep Learning with PolyAI podcast is the window into AI for CX leaders. We cut through hype in customer experience, support, and contact center AI — helping decision-makers understand what really matters.
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Summary
In this episode of the Deep Learning with PolyAI podcast, Damien sits down with Nathan Liu, VP of Deployments at PolyAI, to discuss the role of voice actors in creating lifelike voice assistants, the evolution of voice synthesis technology, and the ethical considerations surrounding the use of AI-generated voices.
Nathan shares insights on his team’s process of combining voice acting with synthesized voices in creating PolyAI’s voice assistants, the process of working with voice actors, and the potential future of AI in the voice industry. Additionally, they discuss recent legal controversies involving celebrity likenesses (including Scarlett Johansson’s accusations against OpenAI & the Drake/Kendrick Lamar beef) and the implications for voice actors.
Key Takeaways
- The rise of AI voice cloning technology has sparked concerns about how voices can be replicated and used without consent. High-profile cases involving celebrities highlight the ongoing debate about voice ownership and ethical use.
- Maintaining ethical standards is crucial in voice technology. Ensuring that voice actors are fairly compensated and have control over how their voices are used helps build trust and prevent misuse.
- AI technology is advancing towards creating more natural and human-like interactions in customer service and contact centers. This includes efforts to make synthesized voices sound more conversational and engaging.