What is PolyAI for utilities?
PolyAI handles high-volume utilities needs with the care and efficacy of a real person.
Listen to Rachel's outage call
How it works
Create and deploy a voice assistant that handles 50% or more of customer calls in as little as 6 weeks.
Eliminate wait times and abandoned calls.
A voice assistant that sounds like your best staff member and never misses a call.
Create more value for your customers.
Help customers to understand rate increases and offer personalized advice through natural conversations.
Free your staff to focus on building customer relationships.
Automate common call types from account management and billing to outage updates and service requests, so your staff can focus on what they do best.
Unlock insights to drive operational excellence.
Access new operational insights to drive improvements to customer experience and operations.
The numbers speak for themselves.
reduction in call volume
CSAT score
languages spoken
calls answered, 24/7/365
Your trusted utilities partner.
Security
24/7 support with compliance certification to meet your needs including ISO 27001, SOC 2, PCI DSS, GDPR and more.
Integrations
No need to change your tech stack. Out-of-the-box and custom integrations make implementation safe and easy.
Data and Insights
Real-time insights. No data gaps, manual compiling, or business decisions based on guesswork.
