How consumer services companies use PolyAI.
Appointment management.
Answer every call immediately, schedule, reschedule, confirm, or cancel service callouts.
Manage billing and payments.
Collect payment information and complete outstanding payments.
Call prioritization and routing.
Understand customer intent and recognize priority situations to efficiently route calls to the right CSR at the right time.
How it works
Create and deploy a voice assistant that handles 50% or more of customer calls in as little as 6 weeks.
Never miss a call or an opportunity.
Gain valuable business insights from every conversation and capture every opportunity.
Answer every call and never miss a job.
- Automate your business’s FAQs to free up more time for your CSRs to spend more time with customers who need additional support.
- Eliminate missed calls so your business never loses out on new customers or urgent jobs.
- Schedule and reschedule callouts effortlessly, processing payments over the phone to capture every revenue opportunity.
Handle unexpected call volume.
- Scale your service up and down to meet demand while only paying for the calls you take.
- Free up CSRs to upsell and deliver personalized service on high-value calls, even during your busiest periods.
- Keep your service consistent and professional, regardless of call volume.
Collect customer insights in their own words.
- Collect customer feedback in their own words to uncover what truly matters to them.
- Get real-time insights into the metrics that matter the most and uncover opportunities to develop services in line with customer needs.
- Seamlessly trigger feedback questions during calls to gather timely, relevant insights.
What to expect from PolyAI for consumer services.
reduction in call volume
CSAT score
calls answered, 24/7/365
Your trusted consumer services partner
Security
24/7 support with compliance certification to meet your needs including ISO 27001, SOC 2, PCI DSS, GDPR and more.
Integrations
No need to change your tech stack. Out-of-the-box and custom integrations make implementation safe and easy.
Data and Insights
Real-time insights. No data gaps, manual compiling, or business decisions based on guesswork.
Need more answers? We've got you covered
Conversational AI can handle routine inquiries, process payments, schedule appointments, collect customer feedback, and provide 24/7 support making it ideal for managing high call volumes, automating FAQs, and freeing up staff for more complex tasks.
Conversational AI can support multiple languages and offer accessible and inclusive support to all of your customers.
By automating repetitive tasks, conversational AI reduces the need for additional staff during peak times and increases efficiency, lowering operational costs while maintaining service quality.
