Get callers the right place, every time.
Find out why customers are calling and route them to the right place with a voice agent that feels, sounds, and speaks like your dream customer service agent.
What is PolyAI for call routing?
Accurately route calls without relying on keywords.
Listen to John's billing query
What can a customer-led voice agent do for call routing?
Complex queries
Accurately extract caller intent from even long and complex queries.
Update addresses, phone numbers and more
Answer FAQs and send links via SMS to encourage self-service.
Loyalty & Rewards
Take down details and ask clarifying questions to reduce call handle time.
Password resets
Identify and authenticate customers.
Agent Desktop
Hand information over to your agent desktop for faster resolution.
Say goodbye to misrouted calls.
Give your customers the speed of automated service with the personal touch of your best staff member.
Understand every caller, however they speak.
No more keypad stabbing or shouting AGENT. Let callers explain themselves in their own words, ask clarifying questions, and transfer calls to where they need to go with a conversational agent that feels like talking to your best member of staff.
Integrate into your existing technology with ease.
PolyAI integrates with all major CRMs, CCaaS and telephony providers to get your customers where they need to be.
Send tickets to live agents to reduce call handle time.
Take down essential information ask clarifying questions and hand everything over to your people, creating a seamless customer experience with no need for repetition.
The numbers speak for themselves.
50%
Reduction in call volume
85%
CSAT score
75
Languages spoken
100%
calls answered, 24/7 365
"This has been transformative in terms of ensuring our clients get high-quality, impartial, free, and confidential advice."
George Eckton, Director of Advice Services at Citizen's Advice Scotland
Featured resources
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See why companies trust PolyAI to handle their most important conversations.