How retail companies use PolyAI.
Scale your retail customer service and build feedback loops that deliver business insight.
Manage complex WISMO requests.
Authenticate customers against their number, name, address, and postcode to pull real-time information about their orders, including locating their order number or rescheduling and negotiating delivery slots.
Handle unexpected call peaks.
Mitigate the risk of unexpected call peaks with 24/7 voice assistants, enabling you to handle more calls quickly without preparation.
Access call data and customer insights.
Turn call transcripts into structured, usable data. Use this data to train agents, support marketing campaigns, help sales upsell trending products, and improve the online shopping experience.
How it works
Create and deploy a voice assistant that handles 50% or more of customer calls in as little as 6 weeks.
Superhuman service for every customer.
Build customer loyalty by offering best-in-class customer service.
Remove WISMO calls from your call center.
- Let customers engage in detailed, multi-turn conversations to build trust and confidence, offering assistance that goes beyond the capabilities of traditional automated systems.
- Resolve queries like canceling orders, rescheduling deliveries, or tracking shipments, all without needing an agent.
- Integrate with existing technology architecture to create a complete picture of the customer journey.
Drive customer loyalty with always-on support.
- Let customers self-serve over the phone through natural conversations that feel like speaking to a real person.
- Create cross-channel experiences that bridge the gap between the contact center and digital self-service channels. Train an AI agent to send callers links to specific parts of your self-service portal via SMS.
- Instead of outsourcing support, AI agents enable retailers to provide a consistent brand experience across every touchpoint.
Refocus your team on high-value interactions.
- Automate routine calls like customer password resets, ID&V, or simple FAQs to drive down average handle time and give additional capacity to your call center.
- Reduce repetitive calls and hold onto your more qualified agents for longer to avoid the need for excessive entry-level hires.
- Access relevant customer data instantly to deliver highly personalized experiences quickly and effectively, with infinite patience.
What to expect from PolyAI for retail.
languages spoken
point increase in CSAT
reduction in call volume
Your trusted healthcare partner
Security
24/7 support with compliance certification to meet your needs including ISO 27001, SOC 2, PCI DSS, GDPR and more.
Integrations
No need to change your tech stack. Out-of-the-box and custom integrations make implementation safe and easy.
Data and Insights
Real-time insights. No data gaps, manual compiling, or business decisions based on guesswork.
Need more answers? We’ve got you covered
Conversational AI can assist with customer support, personalized shopping experiences, order tracking, inventory inquiries, and automated upselling or cross-selling. It also streamlines processes like appointment booking and feedback collection.
It enhances customer satisfaction through quick, 24/7 support, personalized recommendations, and proactive communication, fostering trust and loyalty.
Solutions like AI agents can integrate with your tech stack to sync customer data, purchase history, and preferences, enabling personalized interactions and efficient management of orders and customer relationships.
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