AI agents for a personalized retail experience

Track orders, check inventory, process returns, and more — without adding staff. Resolve over 50% of customer service transactions and consistently deliver your best brand experience.

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How retail companies use PolyAI

Scale your retail customer service and build feedback loops that deliver business insight.

Manage complex WISMO requests

Authenticate customers against their number, name, address, and postcode to pull real-time information about their orders, including locating their order number or rescheduling and negotiating delivery slots.

Handle unexpected call peaks

Mitigate the risk of unexpected call peaks with 24/7 voice agents, enabling you to handle more calls quickly without preparation.

Access call data and customer insights

Turn call transcripts into structured, usable data. Use this data to train agents, support marketing campaigns, help sales upsell trending products, and improve the online shopping experience.

Hear PolyAI in action

Listen to Lisa's order tracking query

All call recordings

Superhuman service for every customer

Build customer loyalty by offering best-in-class customer service.

Remove WISMO calls from your call center

Let customers engage in detailed, multi-turn conversations to build trust and confidence, offering assistance that goes beyond the capabilities of traditional automated systems.
Resolve queries like canceling orders, rescheduling deliveries, or tracking shipments, all without needing an agent.
Integrate with existing technology architecture to create a complete picture of the customer journey.

Drive customer loyalty with always-on support

Let customers self-serve over the phone through natural conversations that feel like speaking to a real person.
Create cross-channel experiences that bridge the gap between the contact center and digital self-service channels. Train an AI agent to send callers links to specific parts of your self-service portal via SMS.
Instead of outsourcing support, AI agents enable retailers to provide a consistent brand experience across every touchpoint.

Refocus your team on high-value interactions

Automate routine calls like customer password resets, ID&V, or simple FAQs to drive down average handle time and give additional capacity to your call center.
Reduce repetitive calls and hold onto your more qualified agents for longer to avoid the need for excessive entry-level hires.
Access relevant customer data instantly to deliver highly personalized experiences quickly and effectively, with infinite patience.