How healthcare companies use PolyAI.
Take and manage appointments.
Answer every call immediately, 24/7, and schedule, edit and cancel appointments for new and editing patients, even out-of-hours.
Manage billing and payments.
Enable patients to pay bills, update insurance and discuss Medicaid, Medicare, pricing and payment plans.
Deliver personalized support, at scale.
Remember every patient and offer repeat services, send outbound reminders and offer priority service to those who need it most.
How it works
Create and deploy a voice assistant that handles 50% or more of customer calls in as little as 6 weeks.
Show every patient how much you care.
Simplify patient access over the phone.
- Eliminate phone trees and help patients navigate to the right care team, on the first try.
- Provide 24×7 appointment scheduling to reduce customer effort and reduce no-shows.
- Integrate with existing technology architecture to create a complete picture of the patient journey.
Collect patient feedback, in their own words.
- Never miss an opportunity for patient feedback with AI agents your patients will actually engage with.
- Offer qualitative patient surveys in natural language, so patients can speak in their own words.
- Trigger qualitative feedback questions at different points of the phone experience to collect timely and relevant feedback along different dimensions.
Futureproof your patient experience tech stack.
- Integrate with existing technology architecture to create a complete picture of the patient journey.
- Enterprise-grade architecture with pre-built integrations to contact center and telephony systems.
- Keep pace with AI improvements with support from an expert team.
What to expect from PolyAI for healthcare.
calls resolved
point increase in CSAT abandonment
reduction in cost per contact
Your trusted healthcare partner
Security
24/7 support with compliance certification to meet your needs including ISO 27001, SOC 2, PCI DSS, GDPR and more.
Integrations
No need to change your tech stack. Out-of-the-box and custom integrations make implementation safe and easy.
Data and Insights
Real-time insights. No data gaps, manual compiling, or business decisions based on guesswork.
Featured resources
Call Recording