Dialog agents for healthcare

Built for patient-critical conversations

Answer with care in the moments your team can't, across voice, chat, and text. HIPAA-compliant and BAA-backed by default.

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A nurse in blue scrubs smiles as she takes a call at her desk, pen in hand.
  • AdaptHealth
  • Howard Brown Health
  • SafeRide Health
  • Simplyhealth

What PolyAI already resolves in healthcare

These are conversations PolyAI runs in production today, tuned to each caller's intent and your systems of record.

Providers

  • Appointment scheduling

    Fill every appointment slot, automatically

    Book, reschedule, and cancel across providers and locations, synced to your scheduling system.

  • Emergency & triage routing

    Get patients to the right care, faster

    Recognize urgent and distressed callers and route them to the right care team immediately, with no phone tree in the way.

  • Billing & payments

    Clear balances without adding headcount

    Explain statements and take payments securely with PCI-compliance built in.

  • Authentication & eligibility

    Verify coverage before the conversation

    Confirm identity and eligibility up front, so patients reach the right service without repeating themselves.

  • Prescription refills

    Keep refills moving without callback

    Resolve refill requests and status checks on the first call, so patients never sit in a queue waiting on a callback.

  • Product & appointment inquiries

    Turn every inquiry into a booked visit

    Answer product questions and availability checks in the moment. Pass qualified leads to your team with full context.

One stack for every patient conversation

Design your agent, build it, run it on our own models, and connect it to the systems you already have

A live call to a restaurant: Sam asks to move Saturday’s booking; the agent identifies him, changes it to 8pm for five, texts the details and resolves the call.
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Fluent in the systems your care runs on

Integrate voice into the systems you already run and ship changes in seconds.

integrations

PolyAI gives your engineers real APIs and functions, so you can integrate voice into the systems you already run and ship changes in seconds.

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Don't see your system? PolyAI agents have universal integration capabilities.

Secure by design. Compliant by default.

Every healthcare deployment meets your compliance bar, with full visibility into every agent decision.

Read the trust centre
  • HIPAA compliant
  • AICPA SOC 2
  • ISO 27001
  • PCI DSS compliant
  • GDPR
  • Cyber Essentials

Trusted by the brands patients call for care

  • Howard Brown Health

    "PolyAI fits the bill for our desire to continue to innovate."

    — Lauren Sullivan, Chief Information Officer, Howard Brown Health

    The largest federally qualified healthcare organization for the LGBTQ+ community in America, serving more than 40,000 adults and youth in Chicago each year across seven clinics.

    Howard Brown Health's multi-story clinic building on a Chicago street corner at dusk

    Use Cases

    • Appointment management
    • Prescription refills
    • Emergency detection
    • Call routing
    • FAQS

    Integrations

    • RingCentral
    • Dialpad
    • Epic EMR
    • MyChart
    decrease in average handle time for routine requests
    72%
    call containment, beating a 20% target
    30%
    increase in patient satisfaction
    4%
  • SafeRide Health

    "The fact that we can handle a million calls a month, reliably, with a great experience for our members is a real key differentiator for us."

    — Ben Salter, Chief Product Officer and Co-Founder, SafeRide Health

    Non-emergency medical transportation for Medicare and Medicaid members, getting patients to life-sustaining appointments across all 50 states.

    Portrait of Ben Salter, Chief Product Officer and Co-Founder of SafeRide Health

    Use Cases

    • Ride management
    • Authentication
    • FAQS

    Integrations

    • NICE
    • Twilio
    • AWS
    • Google Maps
    calls handled every month
    1M
    of callers ask for a human, down from 55%
    2-3%
    agent hours saved on authentication alone
    47K

Built for the calls that can't wait

PolyAI agents deliver the response time, uptime, natural conversation, and round-the-clock access that earn a patient's trust.

  • For patients

    Real-time responses

    Sub-300ms response latency keeps the conversation flowing naturally, with no awkward pause before a reply.

  • For patients

    No queue, ever

    24/7 coverage with no hold music and no after-hours voicemail, so a patient's first contact is never a wait

  • For teams

    Always available

    99.9% platform uptime keeps care lines open exactly when patients need them, including nights, weekends, and peak call periods.

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Featured resources

  • Healthcare's hidden tax: the admin burden stealing time from patient care

    Healthcare's admin burden pushes patients toward workarounds and takes staff away from care. Where voice AI for patient access works, and where gaps remain.

    Read more

  • The healthcare contact center implementation guide for voice AI

    PolyAI's voice AI guide for healthcare contact centers: a pre-build checklist, a step-by-step deployment roadmap and best practices for patient calls.

    Read more

  • PolyAI healthcare research report

    PolyAI asked 1,000 U.S. patients what they think of voice AI. The 2026 report shows where AI helps, where humans matter, and what patients expect.

    Read more

  • Voice AI in healthcare: what good patient support actually looks like

    Healthcare contact centers are handling more calls with fewer people. Here's how PolyAI helps teams keep up, without compromising the quality of care patients experience on every call.

    Read more

FAQs

Is PolyAI HIPAA-compliant?

A business associate agreement (BAA) is available for every deployment that handles protected health information, and calls are processed under SOC 2 Type II, ISO 27001, PCI DSS, and GDPR controls.

What patient calls can PolyAI handle?

Scheduling and rescheduling, prescription refills, billing and payments, identity and eligibility checks, triage routing, and FAQs. Routine requests are resolved end to end; urgent or complex calls reach your team with full context.

Does it integrate with our EHR, like Epic?

Yes. PolyAI connects to Epic through SMART on FHIR for scheduling, intake, and real-time insurance, and works with athenahealth, ModMed, NexHealth, Raintree, and Brightree. Where there is no connector, your engineers can build against any API.

How is this different from conversational AI?

Conversational AI answers questions. PolyAI dialog agents run on our own models, built for real calls: they take turns naturally, understand callers in difficult moments, and act in your systems to resolve the request.

How long until it's live?

An enterprise rollout is usually weeks rather than months: the work is your integrations, your data, and your sign-off, and our engineers build the first deployment with you.

Build the experience your patients deserve

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