Free up agents from order management.
Let customers track orders and reschedule deliveries with a voice agent that feels, sounds, and speaks like your dream customer service agent.
What is PolyAI for order management?
Let customers track and reschedule their orders, on their own terms.
Listen to Maria's order tracking query
What can a customer-led voice agent do for order management?
Database
Take, edit or cancel orders over the phone.
FAQs SMS
Allow customers to track deliveries and check order statuses.
Handling time
Check inventory and inform customers where to find what they’re looking for.
Cross channel
Handle returns including FAQs, eligibility, return delivery and refund status.
Cross channel
Hand information over to your agent desktop for faster resolution.
Free up your people to add more value.
Give your customers the speed of automated service with the personal touch of your best staff member.
Handle even the most complex WISMO calls.
Empower customers to track orders, report issues and reschedule deliveries on their own terms, without speaking to an agent.
Integrate into your existing technology with ease.
PolyAI integrates with all major CCaaS and telephony providers, CRMs and order management systems to create seamless personalized experiences for every caller.
Meet seasonal demand, without hiring
Deploy a voice agent in four weeks or less, with no training data required, and reduce your reliance on seasonal staff by up to 50%.
The numbers speak for themselves.
50%
reduction in call volume
85%
CSAT score
75
languages spoken
100%
calls answered, 24/7
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Start the conversation.
See why companies trust PolyAI to handle their most important conversations.