Do generative AI platforms lack adequate safety features?
Last week, Wired called out Bland AI—a new conversational AI startup—for offering “robot customer service callers [that] could easily be...
Archives
Multi-turn conversations: What are they, and why do they matter for your customers?
When considering the different options for voice automation, the ability for a voice assistant to hold a multi-turn conversation (and...
How to assess your call abandonment problem
Customers are more discerning than ever before. As consumers, we’ve grown used to the instant gratification provided by digital experiences....
PolyAI achieves AWS Travel and Hospitality Competency status
Customers are more discerning than ever before. As consumers, we’ve grown used to the instant gratification provided by digital experiences....
Humanizing AI: Balancing empathy, efficiency, and ethics in customer service
Customers are more discerning than ever before. As consumers, we’ve grown used to the instant gratification provided by digital experiences....
How to reduce call abandonment & improve customer experience with voice AI
Customers are more discerning than ever before. As consumers, we’ve grown used to the instant gratification provided by digital experiences....
PolyAI raises $50 million in series C round
I couldn’t be happier to share the news that PolyAI has raised $50 million in a Series C round of...
Navigating the impact of US airline refund regulations with voice AI
Since COVID, long delays and canceled flights have continued to disrupt airports across the United States. The promise of a...
The future of measuring success in the contact center
This article recaps a recent episode of Deep Learning with PolyAI. Enjoy this and other episodes here. The benchmarks for...
AI washing: Separating substance from show
This article recaps a recent episode of Deep Learning with PolyAI. Enjoy this and other episodes here. Artificial Intelligence (AI)...
PolyAI wins gold at The 2024 Stevie Awards for Sales and Customer Service
PolyAI wins SSON Technology of the Year Impact Award
IVR issues: Is your IVR causing problems or resolving customer issues?
Disruptive change management: Navigating AI integration in large enterprises
The integration of AI is essential for large enterprises that want to innovate, stay competitive, and streamline their operations. However,...
Enhancing customer experience: Fertitta Entertainment wins big with AI innovation
For the Fertitta-owned dining, hospitality, entertainment, and gaming brands Landry’s and Golden Nugget, success is driven by great guest experiences....
PolyAI recognized in the 2024 Gartner® Market Guide for Conversational AI Solutions Report
Customers are more discerning than ever before. As consumers, we’ve grown used to the instant gratification provided by digital experiences....
PolyAI wins Artificial Intelligence Excellence Award
We are delighted to announce that PolyAI has won Best Product/Service: Intelligent Agent at the 2024 Artificial Intelligence Excellence Awards....
The evolution of speech recognition
Speech recognition has come a long way since its early days, with rapid advancements like conversational AI reshaping communication and...