How to assess your call abandonment problem
Customers are more discerning than ever before. As consumers, we’ve grown used to the instant gratification provided by digital experiences....
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PolyAI achieves AWS Travel and Hospitality Competency status
Customers are more discerning than ever before. As consumers, we’ve grown used to the instant gratification provided by digital experiences....
Humanizing AI: Balancing empathy, efficiency, and ethics in customer service
Customers are more discerning than ever before. As consumers, we’ve grown used to the instant gratification provided by digital experiences....
Addressing call abandonment: The role of voice AI in enhancing customer service
Customers are more discerning than ever before. As consumers, we’ve grown used to the instant gratification provided by digital experiences....
PolyAI raises $50 million in series C round
I couldn’t be happier to share the news that PolyAI has raised $50 million in a Series C round of...
Navigating the impact of US airline refund regulations with voice AI
Since COVID, long delays and canceled flights have continued to disrupt airports across the United States. The promise of a...
The future of measuring success in the contact center
This article recaps a recent episode of Deep Learning with PolyAI. Enjoy this and other episodes here. The benchmarks for...
AI washing: Separating substance from show
This article recaps a recent episode of Deep Learning with PolyAI. Enjoy this and other episodes here. Artificial Intelligence (AI)...
PolyAI wins gold at The 2024 Stevie Awards for Sales and Customer Service
PolyAI wins SSON Technology of the Year Impact Award
Is your IVR a roadblock or a pathway to resolve customer issues?
Three years ago, we struggled to handle call volumes due to understaffing and faced a few options: Add an IVR...
Disruptive change management: Navigating AI integration in large enterprises
The integration of AI is essential for large enterprises that want to innovate, stay competitive, and streamline their operations. However,...
Enhancing customer experience: Fertitta Entertainment wins big with AI innovation
For the Fertitta-owned dining, hospitality, entertainment, and gaming brands Landry’s and Golden Nugget, success is driven by great guest experiences....
PolyAI recognized in the 2024 Gartner® Market Guide for Conversational AI Solutions Report
Customers are more discerning than ever before. As consumers, we’ve grown used to the instant gratification provided by digital experiences....
PolyAI wins Artificial Intelligence Excellence Award
We are delighted to announce that PolyAI has won Best Product/Service: Intelligent Agent at the 2024 Artificial Intelligence Excellence Awards....
The evolution of speech recognition
Speech recognition has come a long way since its early days, with rapid advancements reshaping communication and creating more accessible...
The 10 easiest utilities call flows to automate with call center voice AI
For utilities companies, a new generation of voice assistants is now available to answer customer phone calls, promising higher conversion...
Responding to the Change Healthcare hack: Strengthening healthcare security with voice AI
In the face of relentless cyber threats, even giants like UHG-owned Change Healthcare are not immune. The recent ransomware attack...