PolyAI raises $50 million series C Read more

About us

We are reimagining customer service.

We’re on a mission to empower companies to be the best version of themselves for their customers.

While most of our competitors have focused on chat because it’s cheap, we are voice first. Customers will always call. So everything we do here at PolyAI — our products, services, research, and development — focuses on helping call centers deliver a best-in-class voice experience.

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Our history

PolyAI was founded in 2017 by Nikola Mrkšić, Tsung-Hsien Wen, and Pei-Hao Su. They met at Cambridge’s dialog systems group, part of the Machine Intelligence Lab at the University of Cambridge, a research lab focused on spoken dialog systems. Their PhD work and tenures at Apple (Mrkšić), Google (Wen), and Facebook (Su) laid the groundwork for PolyAI’s conversational AI systems.


papers cited 12,000 times




patents, plus three pending


customer retention

Our leadership

Nikola Mrkšić

Co-founder & CEO

Shawn Wen

Co-founder & CTO

Eddy Su

Co-founder & SVP Engineering

Kyle DiPentima


Michelle Schroeder

SVP of Marketing

Jeff Jackson

SVP of Finance

Brad Stein

Global VP of Solutions Consulting

Lina Alaraj

VP of Legal & Business Operations

Devidas Desai

VP of Product

Colin Callahan

VP of Sales North America

Michael Chen

VP of Partnerships & Strategic Development

Michael Cibelli

Michael Cibelli

VP of Channel Partnerships

Ester Sanchez del Rio

VP of People

Nathan Liu

VP of Deployments

Toby Gladhill

Head of IT and Compliance

Our investors

Board of directors and advisors

Emily Walsh

Board Member
Lead Investor at Georgian; Board Member at Tractable, Vention, Savana

Sri Chandrasekar

Board Member
Partner at Point72 Ventures; Board Member at Unbabel, Netradyne, Tempo Automation, and DeepScale

Bruce Armstrong

Board Member
Partner at Khosla Ventures; Board Member at Gitlab, Helium, CEO at PivotLink, KNOVA

Eileen Burbidge

Board Observer
Partner at Passion Capital; Product Director at Skype; Board member at Dixons Carphone, Monzo, Tide

Kanu Gulati

Board Observer
Investor at Khosla Ventures, Lexion, Waabi, Nomagic & Zendar

Amelia Armour

Board Observer
Partner at Amadeus Capital Partners; Board Director at Sprout.ai, Paragraf, Immense & Kampala

Steve Young

Serial Entrepreneur; Creator of HTK speech toolkit; Pro-Vice-Chancellor of University of Cambridge


We’re solving human-machine interactions though the power of voice. If you’re tired of pressing 0, join us.

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