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About PolyAI

Superhuman Caller Experience

Who we are

PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it.

We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.  

Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency. 

PolyAI was born in the same University of Cambridge lab that pioneered speech recognition. Together, we have published over 200 papers which have been cited over 12,000 times, and registered 6 patents with 3 more pending. PolyAI has previously been recognized by Gartner as a Cool Vendor in Conversational AI, and by CB Insights in the 2021 AI 100 list. PolyAI has been featured in Bloomberg, The Washington Post, The Wall Street Journal, The New York Times, Forbes and TechCrunch.


Leadership Team

Nikola Mrkšić

Co-founder & CEO

Worked @ Apple Siri
First Tech. Hire @ VocalIQ
PhD from Cambridge

Shawn Wen

Co-founder & CTO

Worked @ Google, IPsoft
EMNLP'15 Best Paper
PhD from Cambridge

Yan Zhang

Chief Operating Officer

Serial Entrepreneur
Sloan Fellow @ LBS
A.B. from Princeton University

Richard Nieset

Chief Revenue Officer

Cofounder @ Agile Software (purchased by Oracle Corp.)
Head of Sales Knova Software (purchased by Consona Corp.)
[email protected] (NYSE: VLD)

Eddy Su

Co-founder, VP of Engineering

Worked @ Facebook AI
ACL'16 Best Paper
PhD from Cambridge

Brad Stein

Global VP of Solutions Consulting

Sales Engineer @ Genesys
Solutions Consultant @ Interactions
BSC Southampton Solent

Michael Chen

Head of Partnerships

Client Engagement Manager @ Monitor Deloitte
MBA from London Business School

Our Investors

  • Khosla-Ventures
  • Point-72-Ventures
  • Amadeus Capital Partners
  • Passion-Capital

Board Directors and Advisors

Emily Walsh

Board Member

Lead Investor @ Georgian
Board Member @ Tractable, Vention, Savana

Sri Chandrasekar

Board Member

Partner @ Point72 Ventures
Board Member @ Unbabel, Netradyne, Tempo Automation, and DeepScale

Bruce Armstrong

Board Member

Partner @ Khosla Ventures
Board Member @ Gitlab, Helium
CEO @ PivotLink, KNOVA

Eileen Burbidge

Board Observer

Partner @ Passion Capital
Product Director @ Skype
Board member @ Dixons Carphone, Monzo, Tide

Kanu Gulati

Board Observer

Investor @ Khosla Ventures
Investor @ Lexion, Waabi, Nomagic & Zendar

Amelia Armour

Board Observer

Partner @ Amadeus Capital Partners
Board Director @ Sprout.ai, Paragraf, Immense & Kampala

Steve Young


Serial Entrepreneur
Creator of HTK speech toolkit
Pro-Vice-Chancellor of Cambridge

Working with PolyAI

We are always looking for talented people of all backgrounds to join the international PolyAI team.

Browse our career page for all open positions.

Careers with PolyAI