We’re on a mission to empower companies to be the best version of themselves for their customers.
While most of our competitors have focused on chat because it’s cheap, we are voice first. Customers will always call. So everything we do here at PolyAI — our products, services, research, and development — focuses on helping call centers deliver a best-in-class voice experience.
Our history
PolyAI was founded in 2017 by Nikola Mrkšić, Tsung-Hsien Wen, and Pei-Hao Su. They met at Cambridge’s dialog systems group, part of the Machine Intelligence Lab at the University of Cambridge, a research lab focused on spoken dialog systems. Their PhD work and tenures at Apple (Mrkšić), Google (Wen), and Facebook (Su) laid the groundwork for PolyAI’s conversational AI systems.
papers cited 12,000 times
people
patents, plus three pending
customer retention
Our leadership
Nikola Mrkšić
Shawn Wen
Eddy Su
Kyle DiPentima
Michelle Schroeder
Jeff Jackson
Brad Stein
Devidas Desai
Colin Callahan
Michael Chen
Michael Cibelli
Ester Sanchez del Rio
Nathan Liu
Toby Gladhill
Board of directors and advisors
Emily Walsh
Sri Chandrasekar
Bruce Armstrong
Eileen Burbidge
Kanu Gulati
Amelia Armour
Steve Young
Careers
We’re solving human-machine interactions though the power of voice. If you’re tired of pressing 0, join us.