We’re on a mission to empower companies to be the best version of themselves for their customers.
While most of our competitors have focused on chat because it’s cheap, we are voice first. Customers will always call. So everything we do here at PolyAI — our products, services, research, and development — focuses on helping call centers deliver a best-in-class voice experience.
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Our history
PolyAI was founded in 2017 by Nikola Mrkšić, Tsung-Hsien Wen, and Pei-Hao Su. They met at Cambridge’s dialog systems group, part of the Machine Intelligence Lab at the University of Cambridge, a research lab focused on spoken dialog systems. Their PhD work and tenures at Apple (Mrkšić), Google (Wen), and Facebook (Su) laid the groundwork for PolyAI’s conversational AI systems.
papers cited 12,000 times
people
patents, plus three pending
customer retention
Our leadership
Nikola Mrkšić
Co-founder & CEO
Shawn Wen
Co-founder & CTO
Eddy Su
Co-founder & SVP Engineering
Kyle DiPentima
CRO
Michelle Schroeder
SVP of Marketing
Jeff Jackson
SVP of Finance
Brad Stein
Global VP of Solutions Consulting
Devidas Desai
SVP of Product
Colin Callahan
VP of Sales North America
Michael Chen
VP of Partnerships & Strategic Development
Michael Cibelli
VP of Channel Partnerships
Ester Sanchez del Rio
VP of People
Nathan Liu
VP of Deployments
Toby Gladhill
Head of IT and Compliance
Our investors
Board of directors and advisors
Emily Walsh
Board Member
Lead Investor at Georgian; Board Member at Tractable, Vention, Savana
Sri Chandrasekar
Board Member
Partner at Point72 Ventures; Board Member at Unbabel, Netradyne, Tempo Automation, and DeepScale
Bruce Armstrong
Board Member
Partner at Khosla Ventures; Board Member at Gitlab, Helium, CEO at PivotLink, KNOVA
Eileen Burbidge
Board Observer
Partner at Passion Capital; Product Director at Skype; Board member at Dixons Carphone, Monzo, Tide
Kanu Gulati
Board Observer
Investor at Khosla Ventures, Lexion, Waabi, Nomagic & Zendar
Amelia Armour
Board Observer
Partner at Amadeus Capital Partners; Board Director at Sprout.ai, Paragraf, Immense & Kampala
Steve Young
Advisor
Serial Entrepreneur; Creator of HTK speech toolkit; Pro-Vice-Chancellor of University of Cambridge
Careers
We’re solving human-machine interactions though the power of voice. If you’re tired of pressing 0, join us.