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Free up agents from order management.

Let customers track orders and reschedule deliveries with a voice assistant that feels, sounds, and speaks like your dream customer service agent.

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What is PolyAI for order management?

Let customers track and reschedule their orders, on their own terms.

Listen to Maria's order tracking query

All call recordings

What can a customer-led voice assistant do for order management?

Take, edit or cancel orders over the phone.

Allow customers to track deliveries and check order statuses.

Check inventory and inform customers where to find what they’re looking for.

Handle returns including FAQs, eligibility, return delivery and refund status.

Hand information over to your agent desktop for faster resolution.

Free up your people to add more value.

Give your customers the speed of automated service with the personal touch of your best staff member.

Handle even the most complex WISMO calls.

Empower customers to track orders, report issues and reschedule deliveries on their own terms, without speaking to an agent.

Integrate into your existing technology with ease.

PolyAI integrates with all major CCaaS and telephony providers, CRMs and order management systems to create seamless personalized experiences for every caller.

See all integrations

Meet seasonal demand, without hiring

Deploy a voice assistant in four weeks or less, with no training data required, and reduce your reliance on seasonal staff by up to 50%.

The numbers speak for themselves.


reduction in call volume


CSAT score


languages spoken


calls answered, 24/7/365

Ready to hear it for yourself?

Get a personalized demo to learn how PolyAI can help you
 drive measurable business value.

Request a demo

Request a demo