All resources Filter your results Content type Category Industry BlogAutomatic speech recognition (ASR) biasing vs bias in ASR BlogWhat your call transfer rate tells you about your customer experience BlogHandling match day rush: Managing surging call volume with voice AI BlogDo generative AI platforms lack adequate safety features? BlogHow to assess your call abandonment problem BlogPolyAI achieves AWS Travel and Hospitality Competency status BlogHumanizing AI: Balancing empathy, efficiency, and ethics in customer service BlogHow to reduce call abandonment & improve customer experience with voice AI BlogPolyAI raises $50 million in series C round BlogNavigating the impact of US airline refund regulations with voice AI BlogThe future of measuring success in the contact center BlogAI washing: Separating substance from show BlogPolyAI wins gold at The 2024 Stevie Awards for Sales and Customer Service BlogPolyAI wins SSON Technology of the Year Impact Award BlogIVR issues: Is your IVR causing problems or resolving customer issues? BlogDisruptive change management: Navigating AI integration in large enterprises BlogEnhancing customer experience: Fertitta Entertainment wins big with AI innovation BlogPolyAI recognized in the 2024 Gartner® Market Guide for Conversational AI Solutions Report