How insurance companies use PolyAI.
Gain customer service efficiency with automated resolutions tailored to customer requests.
Conversational claim management.
Quickly collect information from policyholders before transferring it to an agent about a new claim, and help customers check in on their claim status or any dispute.
Generative AI, without the risk.
Harness the flexibility and conversational nature of generative AI to handle a broader range of customer queries while keeping interactions safe and aligning responses with your brand values.
Effortless identification & verification.
Securely identify and authenticate every caller with accurate recognition of policy numbers, names, postcodes, and addresses, saving time for your agents and customers.
How it works
Create and deploy a voice assistant that handles 50% or more of customer calls in as little as 6 weeks.
5-star service for every policyholder.
Empower policyholders and drive customer satisfaction.
Enhance customer service and experience.
- Empower policyholders to make claims, payments, and other account transactions through natural conversations without waiting for an agent.
- Treat customers with empathy, adjust tone of voice according to the customer’s needs, and guide callers to a solution, even during difficult and sensitive calls.
- Improve the digital experience with call data that highlights opportunities to create better, more user-friendly, and accessible experiences for every customer.
Free your staff for the customers who need them most.
- Automate repetitive tasks with an AI agent that sounds like a real person, freeing up your agents to build lasting customer relationships.
- Increase contact center capacity and meet the demands of highly volatile call volumes 24/7/365 without investing in outsourced or offshore support.
- Let customers ask questions, make payments, and perform other account transactions in natural language without waiting for an agent.
Unlock business insights and scalability.
- Get real-time insight into customer trends to create upsell opportunities and hyper-targeted campaigns, as well as support cross-channel experiences.
- Integrate with existing technology architecture to create a complete picture of the customer journey.
- Keep pace with AI improvements with support from an expert team.
What to expect from PolyAI for insurance.
calls resolved
point increase in CSAT
reduction in cost per contact
Your trusted insurance partner
Security
24/7 support with compliance certification to meet your needs including ISO 27001, SOC 2, PCI DSS, GDPR and more.
Integrations
No need to change your tech stack. Out-of-the-box and custom integrations make implementation safe and easy.
Data and Insights
Real-time insights. No data gaps, manual compiling, or business decisions based on guesswork.
Need more answers? We’ve got you covered
Conversational AI can improve customer experience by providing quick, 24/7 support. It helps customers get answers to their questions instantly, whether it’s about policy details, coverage, or claim status. By automating routine tasks, customers can avoid long wait times, making their experience smoother and more efficient.
Conversational AI offers several benefits for insurance customer support:
Efficiency: It can handle multiple queries at once, reducing wait times.
Cost savings: Automates routine tasks, freeing up human agents for more complex issues.
24/7 availability: Customers can get help anytime, without needing to wait for business hours.
Personalization: AI can analyze customer data to offer tailored solutions and recommendations.
Conversational AI can help streamline insurance claims processing. It can guide customers through the claims submission process, answer questions about required documentation, and provide updates on the status of their claims. This helps reduce errors, speeds up the process, and ensures that customers have a clear understanding of where their claims stand.