PolyAI raises $50 million series C Read more

Show your customers you care.

Automate service requests, account updates, and respond to planned and unplanned changes — without adding staff.

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What is PolyAI for utilities?

PolyAI handles high-volume utilities needs with the care and efficacy of a real person.

Listen to Rachel's outage call

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How it works

Create and deploy a voice assistant that handles 50% or more of customer calls in as little as 6 weeks.


Design a unique brand voice to resolve complex calls.


Seamlessly plug into your existing customer tech stack.


Access actionable data to inform operational improvements.

Eliminate wait times and abandoned calls.

A voice assistant that sounds like your best staff member and never misses a call.

Create more value for your customers.

Help customers to understand rate increases and offer personalized advice through natural conversations.

Free your staff to focus on building customer relationships.

Automate common call types from account management and billing to outage updates and service requests, so your staff can focus on what they do best.

Learn more about conversational account management

Unlock insights to drive operational excellence.

Access new operational insights to drive improvements to customer experience and operations.

Learn more about data and analytics

The numbers speak for themselves.


reduction in call volume


CSAT score


languages spoken


calls answered, 24/7/365

Key integrations

No need for a tech overhaul. PolyAI integrates with your existing tech stack.

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Your trusted utilities partner.


24/7 support with compliance certification to meet your needs including ISO 27001, SOC 2, PCI DSS, GDPR and more.



No need to change your tech stack. Out-of-the-box and custom integrations make implementation safe and easy.


Data and Insights

Real-time insights. No data gaps, manual compiling, or business decisions based on guesswork.

Data and Insights

Ready to hear it for yourself?

Get a personalized demo to learn how PolyAI can help you
 drive measurable business value.

Request a demo

Request a demo