The State of Conversational AI Today
There’s been so much hype around conversational AI that – unless you’re a researcher in the field – it’s difficult...
Archives
Towards Composing Multilingual Conversations
Speaking more languages simply means reaching more people. This statement is equally true when it relates to humans or to...
A Repository of Conversational Datasets
Progress in Machine Learning is often driven by large datasets and consistent evaluation metrics. To this end, PolyAI is releasing...
The Magic Triangle of Dialogue Data Collection
Data is the driving force behind all our machine learning models. Although the word data itself buzzes a lot, the...
Neural Language Understanding of People’s Names
This is a deep-dive into one of the problems we face when we model dialogue: understanding mentions of people’s names...
Towards AI-Assisted Customer Support Automation
There is a growing need for customer support automation using the latest AI technology, and it has the potential to...
Moving from Engineering to Orchestrating Conversations
The idea of engineering chatbots has failed us for way too long. It’s time to embrace a new philosophy and...
The Age of Personal Assistants: More Machine Learning!
The first phone call was placed on March 10, 1876. Graham Bell shouted at his assistant: “Mr Watson, come here — I...