PolyAI Raises $14 Million from Khosla Ventures to Accelerate US Expansion for their Superhuman Voice Assistants
Enterprise voice bot market heats up as companies use AI to route calls, answer questions, book reservations and take orders...
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How to deploy call center voice AI
Call center voice AI is fast becoming integral in delivering excellent customer service over the phone. Voice assistants powered by...
No Longer Science Fiction: Nikola Mrkšić talks Conversational AI with Tivix
PolyAI’s CEO & co-founder Nikola Mrkšić spoke with Tivix about how PolyAI is leading the evolution in conversational AI, and...
The AI in business podcast: The CX impact of AI for voice with Nikola Mrkšić
The AI in Business Podcast from Emerj has just released their latest episode: The CX Impact of AI for Voice...
PolyAI CEO Nikola Mrkšić named in Forbes 30 Under 30
Congratulations to PolyAI CEO & co-founder Nikola Mrkšić, who has just been named in Forbes 30 Under 30 Europe class...
Nikola Mrkšić on the Practical AI Podcast
PolyAI CEO and Co-founder Nikola Mrkšić spoke to Daniel Whitenack and Chris Benson last week on the Practical AI podcast....
PolyAI named to the 2021 CB Insights AI 100 List of Most Innovative Artificial Intelligence Startups
PolyAI has been honored for achievements in Enterprise Voice Assistants. NEW YORK, April 7, 2021 — CB Insights today named...
Port Conversational AI into Any Language in a Week
We’re thrilled to announce our next webinar:How to port conversational AI into any language in a week< Globalized businesses have...
PolyAI maintains lead over IBM Watson Assistant and other popular language understanding models
In December 2020, the team at IBM published a blog post and technical paper in which they benchmarked the performance...
3 Common Voice Assistant Errors, and How to Avoid Them
If you’ve tried voice automation – via Siri, Alexa, or a conversational IVR – chances are, you’ve had a bad...
Conversational ID&V vs Voice Biometrics: A New Approach to Authenticating Customers on Customer Service Calls
Language is full of characters and words that sound frustratingly similar. Sorry, was that M or N? Did you say...
How voicebots handle languages & accents
Let’s face it. Understanding your customers isn’t always easy. They tell stories, go off track and they often can’t think...
PolyAI Joins NVIDIA Inception
The PolyAI team is thrilled to announce that we’ve joined NVIDIA Inception, a program designed to nurture startups revolutionizing industries...
7 reasons why voice assistants are crucial for handling peaks in your call center
As we head into the holiday season, many call centers will be dealing with a peak in demand. These can...
PolyAI’s ConveRT model outperforms BERT and GPT-based models in Salesforce research evaluation
In a recent evaluation by Salesforce Research, PolyAI’s ConveRT model performed top across a range of metrics, while using a...
Multi-turn conversations: What are they, and why do they matter for your customers?
When considering the different options for voice automation, the ability for a voice assistant to hold a multi-turn conversation (and...
PolyAI Cited in Gartner Report on Customer Analytics for Customer Experience
We couldn’t be happier to announce that PolyAI has been included in a second Gartner report this month. Emerging Technologies...
Why DIY conversational AI won’t achieve performance at scale
We come across a lot of companies that are experimenting with DIY conversational voice assistant capabilities offered by the likes...