Introducing the new look PolyAI
We founded PolyAI in 2017 as a means of applying the latest conversational AI research to customer service. We had...
Archives
Future-proofing the phone: Embracing voice assistants for hotel staffing challenges
Hotel contact centers are under increasing operational pressure. 87% of hotels in the United States report insufficient personnel, and 36...
Responding to the MGM hack: is call center voice AI a vulnerability or security asset
Last week, MGM Las Vegas fell victim to a cyber attack as a result of social engineering. Reports indicate members...
Revolutionizing reservations: AI-powered call center solutions for never missing a call again
Despite the rise of the AI powered call center, when booking a hotel room or table at a restaurant, many...
Navigating unpredictable call volume in consumer services
Consumer services leaders are no strangers to the impact of seasonality. High customer demand can often be anticipated – like...
Creating a more accurate ASR model for customer service than Google
Automatic Speech Recognition (ASR) or Speech-to-Text is the process of transcribing spoken utterances into text. It enables voice assistants to...
Retail’s tech-driven trends: What lies ahead
The retail industry is constantly evolving, and staying ahead of the curve is essential for success. Cutting-edge technology is reshaping...
How AI is changing the retail industry shopping experience
How AI is changing the retail industry shopping experience The retail industry is evolving quickly, driven by the integration of...
Designing a high-converting customer experience for consumer services
In the world of consumer services, customers typically search for your services online, calling the first option Yelp provides. Research...
Conversational voice AI: Unparsed 2023 insights and key takeaways
In late July, two of our Dialogue Designers (Harry and Isobel) represented PolyAI at UNPARSED 2023, the world’s first Conversation...
The capability dilemma: personifying voicebots
One of the most significant factors determining how a user feels about their experience with a technology is the difference...
How to get the most out of your hotel PBX (with success stories)
A hotel private branch exchange (PBX) is the backbone of a hotel’s communication network. Hotel guests expect a smooth experience...
Consumer Services industry trends: What to expect in 2024
The consumer services industry is experiencing a significant transformation driven by generational shifts, advancements in technology, and changing consumer behaviors....
How to assemble your call center voice AI team to get things done
More and more companies are turning to call center voice AI to support overworked and underresourced customer service teams. More...
The future of AI-powered call centers: Three key takeaways
PolyAI’s CEO & Co-founder, Nikola Mrkšić, joined Ultimate’s CEO & Co-founder, Reetu Kainulainen, to talk about how generative AI is...
From voice assistant to agent: How to handoff effectively during customer interactions
Sometimes it’s necessary for voice assistants to hand calls over to an agent during a conversation. Sometimes this is pre-planned,...
PolyAI wins HTNG TechOvation award
PolyAI has proudly won the HTNG TechOvation award at The Hospitality Show, Las Vegas. The TechOvation Award, hosted by The...
How two British banks are automating customer service with AI call assistants
Many banks continue to push customers to interact with automated IVRs and FAQ-driven chatbots to solve their issues. The problem...