Navigating the voice assistant landscape
The conversational AI marketplace is incredibly crowded, with an estimated two thousand vendors operating. Navigating the marketplace is an ongoing...
The conversational AI marketplace is incredibly crowded, with an estimated two thousand vendors operating. Navigating the marketplace is an ongoing...
Regardless of how advanced voice assistants have become, customers sometimes just don’t want to talk to them. Some will try...
Black Friday, Cyber Monday, Halloween, Thanksgiving, Christmas, and January sales: Your customers are ready to make a lot of purchases...
We are delighted to announce that Forbes, Sequoia Capital and Meritech Capital have recognized PolyAI in the AI 50 2023...
You’re driving down a country road at 2 am when you suddenly slide off the road into a ditch. After...
We are thrilled to announce that PolyAI won two awards at this year’s Best of Enterprise Connect Industry Awards. The...
Every day, contact centers gather masses of conversational data in the form of call recordings, chat logs, and transcripts. This...
Nothing has the potential to kill a conversation quite like silence. Maybe that’s why it’s deadly! However, a hallmark of...
It’s easy enough to say that a Conversational User Interface (CUI) should feel, well, conversational. But beyond showing off our...
Following a recent round of $40m Series B funding, in which Twilio Ventures participated, PolyAI and Twilio today announced the...
We first launched a PolyAI voice assistant in April 2021 to answer front-desk calls at the Golden Nugget Las Vegas...
Contact Center as a Service (CCaaS) is a core part of any contact center transformation project. Moving the contact center...
Hotel guest service expectations continue to rise with every frictionless customer experience they observe. From bookings to checking out, ensuring...
PolyAI press release All calls answered and up to 75% fully handled at Bella Italia and Café Rouge by PolyAI...
100% growth in team over last six months, with 25% now US-based, focus on $3.8 billion annual market opportunity in...
The rise of digital self-service channels has increased demand for seamless and efficient customer experiences. Companies are looking for new...
The buzz around ChatGPT is undeniable. But many conversational AI vendors are telling the same story – ChatGPT is unsuitable...
Traditional conversational IVRs can be useful as conduits to agents, but they are not capable of resolving issues outside of...