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Deliver 5 star service to every guest.

Take room reservations, housekeeping requests, route PBX calls and more — without adding staff.

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What is PolyAI for hotels?

PolyAI handles high-volume hotel needs with the care and efficacy of a real person.

Listen to Oliver's room reservation call

All call recordings

How it works

Create and deploy a voice assistant that handles 50% or more of customer calls in as little as 6 weeks.


Design a unique brand voice to resolve complex calls.


Seamlessly plug into your existing customer tech stack.


Access actionable data to inform operational improvements.

Eliminate wait times and abandoned calls.

A voice assistant that sounds like your best staff member and never misses a call.

Delight customers with conversational reservations.

Take, edit, and cancel room reservations with an always-on voice assistant that can handle hundreds of calls at once.

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Free up front-of-house with a digital concierge.

Answer site-specific and brand-level FAQs, route calls to anyone in your staff directory, and automate housekeeping requests.

Unlock insights to improve guest experience.

Access new operational insights to drive improvements to guest experience and loyalty management.

Learn more about data and analytics

The numbers speak for themselves.


annual revenue taken for a single hotel


CSAT score across all hotel guest conversations


non-reservation calls handled on day 1


calls answered, 24/7/365

Our voice assistant booked 3,000 reservations this month, taking $600k in revenue.

Key integrations

No need for a tech overhaul. PolyAI integrates with your existing tech stack.

All integrations

Your trusted hotel partner.


24/7 support with compliance certification to meet your needs including ISO 27001, SOC 2, PCI DSS, GDPR and more.



No need to change your tech stack. Out-of-the-box and custom integrations make implementation safe and easy.


Data and Insights

Real-time insights. No data gaps, manual compiling, or business decisions based on guesswork.

Data and Insights

Ready to hear it for yourself?

Get a personalized demo to learn how PolyAI can help you
 drive measurable business value.

Request a demo

Request a demo