Featured resources BlogIntroducing Agent Studio: The only voice-first omnichannel platform for conversational AIDelivering excellent customer service over the phone starts with effective listening. A voice assistant must accurately hear and understand what... WebinarLive demoEvery month, our voice AI experts host a live hour-long session to help you learn about PolyAI, customer-led voice assistants, and enterprise AI in general. GuideHow to calculate the ROI of an AI agent Call RecordingLisa’s order tracking queryListen to an AI-powered customer-led voice assistant handle an order tracking inquiry. Call RecordingOliver’s hotel reservationListen to an AI-powered customer-led voice assistant handle a hotel room reservation. All resources Filter your results Content type Category Industry Case StudyHow Pacific Gas and Electric reduced customer effort by 25% with PolyAI BlogBuilding trust and easing customer effort with PolyAI and NVIDIA Riva BlogHow financial services leaders can build scalable AI agent strategies from day one BlogForward deployed engineers: Solving 10 real problems a day, not 10 engineering tickets BlogFrom missed calls to memorable moments: How AI is redefining hospitality engagement BlogIntroducing Owl: A new speech recognition model from PolyAI EventRAISE Summit 2025 BlogWhy Klarna is investing in more human agents, and how to build an AI agent that succeeds. BlogEnterprise considerations for agentic AI BlogHow self-learning agents are improving customer service experience WebinarHow Moultrie stays a step ahead by providing personalized customer experiences with AI agents Case StudyHow Côte Brasserie turned calls into covers at a 76% conversion rate with PolyAI. BlogResponding to the Coinbase ransomware attack: Strengthening contact center security with voice AI BlogNew release: LLM-powered performance metrics for CX BlogHow voice AI helps financial services modernize customer experience BlogReinforcement fine-tuning for voice agents: Stepping (back) into the era of experience