Podcasts

Episodes on customer experience, machine learning and the contact center.

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107

Podcast
NLP vs NLP: AI and the art of persuasion.
5 Apr 2024
Podcast
Disruptive change management.
29 Mar 2024
Podcast
Inside NVIDIA GTC 2024.
21 Mar 2024
Podcast
Mythbusting generative AI “threats”.
14 Mar 2024
Podcast
Unlocking career growth in the contact center.
29 Feb 2024
Podcast
Sora, LAMs and the Elephant in the Machine (aka GenAI with user memory).
22 Feb 2024
Podcast
Why the contact center is your next great data lake (& how to capture it)
15 Feb 2024
Podcast
Effective accelerationism, automated call centers & Serbian agriculture.
8 Feb 2024
Podcast
Safeguarding generative AI. (Part 2)
8 Feb 2024
Podcast
Safeguarding generative AI. (Part 1)
25 Jan 2024
Podcast
Why the contact center is a critical brand channel for any business.
18 Jan 2024
Podcast
Introducing Pheme, a lifelike speech generation model built to scale.
11 Jan 2024
Podcast
2023: An AI year in review.
4 Jan 2024
Podcast
Why the New York Times is suing OpenAI: Copyright, lawsuits & fair use.
28 Dec 2023
Podcast
The evolution of voice generation.
21 Dec 2023
Podcast
AI & CX trends in retail.
18 Dec 2023