The future of AI-powered call centers: Three key takeaways
PolyAI’s CEO & Co-founder, Nikola Mrkšić, joined Ultimate’s CEO & Co-founder, Reetu Kainulainen, to talk about how generative AI is...
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From voice assistant to agent: How to handoff effectively during customer interactions
Sometimes it’s necessary for voice assistants to hand calls over to an agent during a conversation. Sometimes this is pre-planned,...
PolyAI wins HTNG TechOvation award
PolyAI has proudly won the HTNG TechOvation award at The Hospitality Show, Las Vegas. The TechOvation Award, hosted by The...
How two British banks are automating customer service with AI call assistants
Many banks continue to push customers to interact with IVRs and FAQ-driven chatbots to solve their issues. The problem is...
Unlocking opportunities: The role of time to value in technology investments
There is an imbalance in business. Teams and companies are asked to think “long-term” but are evaluated on weekly, monthly,...
PolyAI makes the 2023 CB Insights AI 100 list of most promising artificial intelligence startups
CB Insights today named PolyAI to the annual list of the world’s 100 most promising private AI companies. This is...
PolyAI partners with Ultimate to offer customer-led experiences across channels
PolyAI has partnered with Ultimate to bring its multi-modal, chat-based customer support automation platform to its customers. Ultimate shares PolyAI’s...
From AI call assistant to agent: How to handoff effectively during customer interactions
You have introduced automation into your contact center to serve customers efficiently and provide the best customer experience possible. Although...
Three ways PolyAI customers have leveraged structured data to make operational changes
Contact centers sit on a gold mine of conversational data. The challenge they face is turning that information into a...
Customer-led voice assistants are now available on AWS Marketplace
London, UK – PolyAI, a leading global provider of customer-led voice assistants, announced its products are now available on AWS...
Why IVR automation has failed you
The unmistakably robotic voice of Interactive Voice Response (IVR) systems has greeted customers calling the contact center since the 1970s....
Is your IVR increasing customer effort?
One of the most common things we hear from contact center leaders is that they want to streamline customer service...
The hidden benefits of AI in the contact center
Like most call centers, after the pandemic, we struggled to recruit agents to help handle the influx of calls from...
Reducing the impact of attrition in the contact center with customer-led voice assistants
The repetitive nature of an agent’s role, combined with a lack of development, high pressure, low pay, and unpleasant calls,...
Generative speech – scaling universal vocoder to new limits
In artificial intelligence and speech synthesis, the quest for more natural and realistic voice interactions is a priority. At PolyAI,...
Five tips for writing an RFP for conversational AI for voice
With thousands of conversational AI vendors to consider, finding the right solution to your CX problems is understandably challenging. While...
Should you use an RFP when buying call center voice AI?
At PolyAI, we have encountered numerous companies that adopt the RFP process to find a specialist call center voice AI...
Navigating the voice assistant landscape
The conversational AI marketplace is incredibly crowded, with an estimated two thousand vendors operating. Navigating the marketplace is an ongoing...