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PolyAI wins HTNG TechOvation award

June 29, 2023

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PolyAI has proudly won the HTNG TechOvation award at The Hospitality Show, Las Vegas.

The TechOvation Award, hosted by The American Hotel & Lodging Association and its technology committee HTNG, recognizes the most significant recent innovation in hospitality technology.

“We are extremely excited that our work on guest-led voice assistants has been recognized by HTNG” said PolyAI CEO and Co-founder Nikola Mrkšić. “Our voice assistants are currently taking calls for over 200 hotels and restaurants across the United States and Europe. We can’t wait to see what the future holds!”

“We are proud to be recognized for our work creating voice assistants that allow organizations to launch new guest experiences at scale and that guests actually want to talk to.”

We submitted the following 90-second video showcasing our voice assistant and its impact on the hospitality industry.

All video entries were watched by a judging panel of senior-level IT executives and industry experts, and ten semifinalists were chosen from 16 entries to advance and present their product as part of a 4-minute live pitch at The Hospitality Show.

About PolyAI

Our voice assistants put the customer in control of the conversation and create a more natural experience by understanding customers regardless of what they say or how they say it.

We deliver exceptional voice experiences by combining our best-in-class technology stack and design methodology. Our methodology recognizes the unique challenge of gaining a caller’s trust through qualities such as transparency, empathy, and clarity and promotes engagement over containment.


PolyAI’s Martin Donoyan was at the event to pick up the award. Hear what he had to say below.

You can find the list of semi-finalists here.

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