Introducing your new favorite AI conference – PolyAI VOX
We’re thrilled to announce our brand new conference – PolyAI VOX. In the age of generative AI and large language...
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Elevate your customer service: 5 essential strategies for consumer services success
Whether you’re running a plumbing business or managing a pest control company, you need more than technical expertise to thrive....
Introducing the new look PolyAI
We founded PolyAI in 2017 as a means of applying the latest conversational AI research to customer service. We had...
Future-proofing the phone: Embracing voice assistants for hotel staffing challenges
Hotel contact centers are under increasing operational pressure. 87% of hotels in the United States report insufficient personnel, and 36...
Responding to the MGM hack: is call center voice AI a vulnerability or security asset
Last week, MGM Las Vegas fell victim to a cyber attack as a result of social engineering. Reports indicate members...
Innovation in Hospitality: The trends impacting hotels today
The hospitality industry continually adapts to meet travelers’ changing needs and preferences. Whether you’re a seasoned hotelier or an aspiring...
Revolutionizing reservations: AI-powered call center solutions for never missing a call again
Despite the rise of the AI powered call center, when booking a hotel room or table at a restaurant, many...
Navigating unpredictable call volume in consumer services
Consumer services leaders are no strangers to the impact of seasonality. High customer demand can often be anticipated – like...
Creating a more accurate ASR model for customer service than Google
Automatic Speech Recognition (ASR) or Speech-to-Text is the process of transcribing spoken utterances into text. It enables voice assistants to...
Retail’s tech-driven trends: What lies ahead
The retail industry is constantly evolving, and staying ahead of the curve is essential for success. Cutting-edge technology is reshaping...
Retail revolution: How AI is transforming the shopping experience
The retail industry is evolving quickly, driven by the integration of new technology like Artificial Intelligence (AI). AI is making...
Elevating guest satisfaction with technology: Proven strategies for hotels
The hospitality landscape has evolved, and today’s guests have ever-changing needs and expectations. However, one constant remains – the importance...
Designing a high-converting customer experience for consumer services
In the world of consumer services, customers typically search for your services online, calling the first option Yelp provides. Research...
Conversational voice AI: Unparsed 2023 insights and key takeaways
In late July, two of our Dialogue Designers (Harry and Isobel) represented PolyAI at UNPARSED 2023, the world’s first Conversation...
The capability dilemma: personifying voicebots
One of the most significant factors determining how a user feels about their experience with a technology is the difference...
How three hotel chains are automating front-desk, PBX, and concierge calls with call center voice AI
Hotel guests have high expectations for a smooth and effortless experience from the moment they book their stay until they...
Consumer Services industry trends: What to expect in 2024
The consumer services industry is experiencing a significant transformation driven by generational shifts, advancements in technology, and changing consumer behaviors....
How to assemble your call center voice AI team to get things done
More and more companies are turning to call center voice AI to support overworked and underresourced customer service teams. More...