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PolyAI eBooks

Take an in-depth look at voice assistants and conversational AI with
PolyAI's eBooks.

Thinking of switching CCaaS provider? Read this first

In this eBook you’ll learn how to:

  • Significantly reduce professional service fees
  • Make agents more proficient, more quickly
  • Reduce call volume without integrations
  • Develop a data-driven contact center without speech analytics
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ContactBabel Report

The US Contact Center Decision-Makers’
Guide 2023

In this eBook you’ll learn:

  • How to significantly reduce professional service fees
  • The top three most important factors to consumers when contacting an organization by phone or digital channel
  • The preferred method for contacting a company, by age range
  • How to earn customer trust through customer-led conversations
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eBook: How digital banks can use voice automation AI to sustain disruption of legacy banks

Conversational Banking

How digital banks can use voice automation AI to sustain disruption of legacy banks

In this eBook you’ll learn:

  • A rubric for selecting which customers calls should be automated to yield the greatest ROI
  • How mobile-first banks can perpetuate their advantage in CX across the voice channel
  • How not to make the same mistakes as those who’ve sunk millions of dollars into undeployable science projects
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PolyAI voice assistant eBook

Your guide to voice assistants for customer service

In this eBook you’ll learn:

  • Why customers still want to call, and why they won’t stop anytime soon
  • How modern voice self-service technology is able to hold natural conversations with customers
  • How this technology understands humans like never before
  • The huge cost-saving benefits of a good voice assistant
  • How voice assistants benefit your customers, including personalised service, intelligent up-selling and more
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10 Reasons You Should Consider Voice Self-Service in Your Contact Center

10 reasons you should consider voice self-service in your contact center

In this eBook you’ll learn:

  • Why companies that want to offer robust customer support are now investing in voice self-service in their contact centers
  • How voice self-service benefits contact center agents
  • How voice self-service improves CSAT and customer relationships
  • What data you can get from voice self-service
Download Now