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PolyAI eBooks

Take an in-depth look at voice assistants and conversational AI with
PolyAI's eBooks.

Navigating voice assistant deployments:
10 real-world lessons

In this guide, the PolyAI’s Dialogue Design team shares the lessons and best practices that have surfaced from real deployments across various industries, including the importance of:

  • Prioritizing the initial interaction
  • Building trust
  • Setting clear expectations
  • Preparing for unexpected scenarios
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How smart hotels are using AI to enhance guest experience

In this eBook we will:

  • Uncover how hotels are exploring the potential of AI to enhance guest experiences.
  • Explore how you can ensure guest satisfaction at every stage of a customer’s experience.
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Rethinking the call center for consumer services

In this eBook you’ll learn how to:

  • Let customers phone whenever they like
  • Say goodbye to hold music by answering every call immediately
  • Provide consistent service to every customer
  • Scale your services up and down without hiring extra CSRs
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The definitive buying guide

In this eBook we will:

  • Uncover the different types of voice AI solutions available
  • Explore how contact center heroes are creating value with voice assistants
  • What should a voice assistant be capable of?
  • Give you a definitive checklist for customer-led voice assistants
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Transforming the holiday season for retailers

With customer-led voice assistants

In this eBook you’ll learn how to:

  • Offer more efficient, accessible, and natural ways to interact with your brand
  • Provide a consistent brand experience across every touchpoint
  • Give time and resources back to the contact center during the busiest period in the retail calendar
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Thinking of switching CCaaS provider?
Read this first

In this eBook you’ll learn how to:

  • Significantly reduce professional service fees
  • Make agents more proficient, more quickly
  • Reduce call volume without integrations
  • Develop a data-driven contact center without speech analytics
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ContactBabel Report

The US Contact Center Decision-Makers’ Guide 2023

In this eBook you’ll learn:

  • How to significantly reduce professional service fees
  • The top three most important factors to consumers when contacting an organization by phone or digital channel
  • The preferred method for contacting a company, by age range
  • How to earn customer trust through customer-led conversations
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Conversational Banking

How digital banks can use voice automation AI to sustain disruption of legacy banks

In this eBook you’ll learn:

  • A rubric for selecting which customers calls should be automated to yield the greatest ROI
  • How mobile-first banks can perpetuate their advantage in CX across the voice channel
  • How not to make the same mistakes as those who’ve sunk millions of dollars into undeployable science projects
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Your guide to voice assistants for customer service

In this eBook you’ll learn:

  • Why customers still want to call, and why they won’t stop anytime soon
  • How modern voice self-service technology is able to hold natural conversations with customers
  • How this technology understands humans like never before
  • The huge cost-saving benefits of a good voice assistant
  • How voice assistants benefit your customers, including personalised service, intelligent up-selling and more
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10 reasons you should consider voice self-service in your contact center

In this eBook you’ll learn:

  • Why companies that want to offer robust customer support are now investing in voice self-service in their contact centers
  • How voice self-service benefits contact center agents
  • How voice self-service improves CSAT and customer relationships
  • What data you can get from voice self-service
Download now