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PolyAI eBooks

Take an in-depth look at voice assistants and conversational AI with
PolyAI's eBooks.

Thinking of switching CCaaS provider? Read this first

In this eBook you’ll learn how to:

  • Significantly reduce professional service fees
  • Make agents more proficient, more quickly
  • Reduce call volume without integrations
  • Develop a data-driven contact center without speech analytics
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ContactBabel Report

The US Contact Center Decision-Makers’
Guide 2023

In this eBook you’ll learn:

  • How to significantly reduce professional service fees
  • The top three most important factors to consumers when contacting an organization by phone or digital channel
  • The preferred method for contacting a company, by age range
  • How to earn customer trust through customer-led conversations
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Conversational Banking

How digital banks can use voice automation AI to sustain disruption of legacy banks

In this eBook you’ll learn:

  • A rubric for selecting which customers calls should be automated to yield the greatest ROI
  • How mobile-first banks can perpetuate their advantage in CX across the voice channel
  • How not to make the same mistakes as those who’ve sunk millions of dollars into undeployable science projects
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Your guide to voice assistants for customer service

In this eBook you’ll learn:

  • Why customers still want to call, and why they won’t stop anytime soon
  • How modern voice self-service technology is able to hold natural conversations with customers
  • How this technology understands humans like never before
  • The huge cost-saving benefits of a good voice assistant
  • How voice assistants benefit your customers, including personalised service, intelligent up-selling and more
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10 reasons you should consider voice self-service in your contact center

In this eBook you’ll learn:

  • Why companies that want to offer robust customer support are now investing in voice self-service in their contact centers
  • How voice self-service benefits contact center agents
  • How voice self-service improves CSAT and customer relationships
  • What data you can get from voice self-service
Download Now