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PolyAI eBooks

Take an in-depth look at voice assistants and conversational AI with
PolyAI's eBooks.

Navigating voice assistant deployments:
10 real-world lessons

In this guide, the PolyAI’s Dialogue Design team shares the lessons and best practices that have surfaced from real deployments across various industries, including the importance of:

  • Prioritizing the initial interaction
  • Building trust
  • Setting clear expectations
  • Preparing for unexpected scenarios
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How smart hotels are using AI to enhance guest experience

In this eBook we will:

  • Uncover how hotels are exploring the potential of AI to enhance guest experiences.
  • Explore how you can ensure guest satisfaction at every stage of a customer’s experience.
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Rethinking the call center for consumer services

In this eBook you’ll learn how to:

  • Let customers phone whenever they like
  • Say goodbye to hold music by answering every call immediately
  • Provide consistent service to every customer
  • Scale your services up and down without hiring extra CSRs
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The definitive buying guide

In this eBook we will:

  • Uncover the different types of voice AI solutions available
  • Explore how contact center heroes are creating value with voice assistants
  • What should a voice assistant be capable of?
  • Give you a definitive checklist for customer-led voice assistants
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Transforming the holiday season for retailers

With customer-led voice assistants

In this eBook you’ll learn how to:

  • Offer more efficient, accessible, and natural ways to interact with your brand
  • Provide a consistent brand experience across every touchpoint
  • Give time and resources back to the contact center during the busiest period in the retail calendar
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Thinking of switching CCaaS provider?
Read this first

In this eBook you’ll learn how to:

  • Significantly reduce professional service fees
  • Make agents more proficient, more quickly
  • Reduce call volume without integrations
  • Develop a data-driven contact center without speech analytics
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ContactBabel Report

The US Contact Center Decision-Makers’ Guide 2023

In this eBook you’ll learn:

  • How to significantly reduce professional service fees
  • The top three most important factors to consumers when contacting an organization by phone or digital channel
  • The preferred method for contacting a company, by age range
  • How to earn customer trust through customer-led conversations
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eBook: How digital banks can use voice automation AI to sustain disruption of legacy banks

Conversational Banking

How digital banks can use voice automation AI to sustain disruption of legacy banks

In this eBook you’ll learn:

  • A rubric for selecting which customers calls should be automated to yield the greatest ROI
  • How mobile-first banks can perpetuate their advantage in CX across the voice channel
  • How not to make the same mistakes as those who’ve sunk millions of dollars into undeployable science projects
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PolyAI voice assistant eBook

Your guide to voice assistants for customer service

In this eBook you’ll learn:

  • Why customers still want to call, and why they won’t stop anytime soon
  • How modern voice self-service technology is able to hold natural conversations with customers
  • How this technology understands humans like never before
  • The huge cost-saving benefits of a good voice assistant
  • How voice assistants benefit your customers, including personalised service, intelligent up-selling and more
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10 Reasons You Should Consider Voice Self-Service in Your Contact Center

10 reasons you should consider voice self-service in your contact center

In this eBook you’ll learn:

  • Why companies that want to offer robust customer support are now investing in voice self-service in their contact centers
  • How voice self-service benefits contact center agents
  • How voice self-service improves CSAT and customer relationships
  • What data you can get from voice self-service
Download now