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Forrester report – Total Economic Impact™ of PolyAI

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PolyAI agents delivered 391% ROI.

AI agents helped enterprises save costs, reduce abandonment rates, cut agency attrition, and deliver payback in less than 6 months. See quantifiable results in this study conducted by Forrester Consulting.

PolyAI commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises can realize by deploying PolyAI. Here’s what they found.

$10.3M in agent labor cost savings over three years: PolyAI enabled labor savings by automating a wide range of customer queries and issues, reducing the need for live agents to handle repetitive and routine tasks.
50% reduction in abandonment rate: PolyAI handled significant call volumes, answering and resolving more customers queries, which ultimately reduced abandonment rates.
25% decrease in agent attrition: Providing round-the-clock support, PolyAI allowed organizations to meet fluctuating customer demand without recruiting, hiring, and training new agents.
Payback in <6 months: PolyAI customers in utilities, healthcare and hospitality saw net benefits equal initial investment in less than two quarters.