The customer command center: A new era of agentic customer service.
Let’s face it, customer experience is declining in the name of automation.
Customers are stuck talking to bots that don’t understand them. They’re often clunky and unnatural, making customers repeat themselves or try different word combinations to get their points across.
Most companies see automation as a way to reduce their dependence on outsourcing and offshoring—both of which are responses to staffing shortages and budget pressures.
As more sophisticated agentic AI systems become available as a means for organizations to communicate with customers, it’s time to rethink what automation means for the enterprise.
A smarter way to think about automation
A new breed of agentic AI agents can operate independently to handle customer service transactions with minimal human oversight.
A strategic approach to implementing agentic AI will enable enterprises to transform their contact centers into customer command centers building continuous feedback loops between brands and their customers.
