We’re pleased to announce that PolyAI – a leading provider of voice AI for enterprise customer service – has achieved the AWS Travel and Hospitality Competency status related to Digital Customer Engagement. This designation recognizes PolyAI’s proven track record of delivering guest-led voice assistants for travel and hospitality businesses.
The AWS Travel and Hospitality Competency designation recognizes organizations that demonstrate deep expertise in one or more of the following categories: Data 360, Digital Customer Engagement, Smart Assets, Core Travel and Hospitality Applications, and Consulting Services. Started in December 2020, it is awarded to organizations that deliver technology products and services that accelerate the industry’s modernization and innovation journey.
It’s not uncommon for hospitality companies to miss as many as 30% of incoming phone calls. This is understandable—staff at restaurants and hotels are committed to delivering 5-star service to guests on-site, so they can’t just drop everything whenever the phone rings.
That’s where PolyAI comes in.
PolyAI voice assistants answer phone calls for some of the world’s best-known travel and hospitality brands, including Marriott, Caesars, Hopper, and Whitbread.
These voice assistants answer 100% of phone calls 24/7/365. They answer site-specific and brand-level questions and perform common transactions like reservations, payments, room service and housekeeping requests, and customer service inquiries for on-site facilities.
