Why you need to invest in voice automation instead of call deflection
In the past decade, companies have increasingly tried to deflect calls through automated text channels. A number of these companies...
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PolyAI Named a Gartner 2020 Cool Vendor in Conversational AI Platforms
We’re delighted to announce that PolyAI has been named a Cool Vendor in Gartner’s latest Cool Vendors in Conversational AI...
ConVEx: How PolyAI created the most accurate value extractor on the market
We’re thrilled to announce our recently published paper on the PolyAI ConVEx framework. Our new technique, ConVEx (Conversational Value Extractor),...
Intent Classification with Geometrically-Friendly Embeddings
At PolyAI, our conversational agents are powered, in part, by machine learning models that detect the intent behind what a...
The State of AI 2020
The latest State of AI report from Nathan Benaich and Ian Hogarth has just been released and we’re thrilled that...
Our Voice Assistant Spoke to Google Duplex. Here’s What Happened…
This summer, Google has been deploying its AI voice assistant called Duplex to call bars and restaurants in order to...
Digital Transformation Paralysis: The Doldrums of Customer Experience Transformation
Over the last few months, we have spoken with many B2C organisations with large contact centres. Without fail, we constantly...
Virtual Assistant Value Streams: Identification & Verification
This is part two of a four part article series in which we demonstrate how to identify value streams of...
Virtual Assistant Value Streams: Misrouted Calls
This is part one of a four part article series which will demonstrate how to identify value streams a virtual...
The Business Case for Customer Service Automation
Customer service automation is nothing new, but very little has actually changed since the IVR was developed in the 1970s…...
Why Businesses Regret Using Self-Build Solutions to Create Virtual Assistants
When it comes to building a virtual assistant, many companies will turn to bot-building platforms like Google Dialogflow, Amazon Lex...
Restaurant Tech: Conversational AI vs Touch Tone / DTMF
While many prefer to make bookings online, 50% of diners are still reserving tables over the phone. But answering every...
The Truth About End-to-End and Unsupervised Learning
There’s a common perception that creating an AI agent can be a simple process of end-to-end learning, where labelled data...
Humans and AI Agents are Working Together to Transform Restaurant Bookings
It’s no surprise that the restaurant industry is one of the UK’s most significant employers, with around 988,000 people working...
How PolyAI updates voicebots in minutes
Two of the main barriers holding companies back from embracing conversational AI and voicebots are cost and previous bad experiences....
PolyAI Awarded Disruptive Technology of the Year at Customer Contact Week Europe
We’re pleased to announce that PolyAI was awarded Disruptive Technology of the Year at the Customer Contact Week, Europe Excellence...
PolyAI Encoder Model: Understanding as a Service
One of the fundamental building blocks of conversational AI is understanding natural language. AI agents need to understand what a...
Using conversational voice AI to manage bookings and appointments
We’ve recently been working on a voice assistant that uses conversational voice AI to manage bookings and appointments. In this...