How Landry’s is using call center voice AI to champion the customer in customer service automation
We were thrilled to be joined by Brian Jeppesen, Director of Contact Center Operations at Landry’s, for PolyAI VOX 2023...
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How SelectQuote is using call center voice AI for differentiation
We were thrilled to be joined by Dan Savino, SVP of Artificial Intelligence and Innovation at SelectQuote, for PolyAI VOX...
Revolutionizing customer experience with Caesars Entertainment
In the world of high-revenue business, the importance of exceptional customer experience cannot be overstated. During his presentation at PolyAI...
Can’t decide between customer experience or operational efficiency? Get both
It would be an understatement to say that not all customers are delighted to speak with a voice assistant. Take...
Can call center voice AI take the pressure off the contact center AND improve CX? PolyAI VOX 2023 recap
PolyAI’s first-ever annual event, PolyAI VOX 2023 had an agenda packed full of innovative companies and industry pioneers, our expert...
Key insights from OpenAI’s DevDay
From turbocharged language models to the evolving landscape of voice assistants, OpenAI’s DevDay has undoubtedly left a mark on the...
Introducing your new favorite AI conference – PolyAI VOX
We’re thrilled to announce our brand new conference – PolyAI VOX. In the age of generative AI and large language...
Elevate your customer service: 5 essential strategies for consumer services success
Whether you’re running a plumbing business or managing a pest control company, you need more than technical expertise to thrive....
Introducing the new look PolyAI
We founded PolyAI in 2017 as a means of applying the latest conversational AI research to customer service. We had...
Future-proofing the phone: Embracing voice assistants for hotel staffing challenges
Hotel contact centers are under increasing operational pressure. 87% of hotels in the United States report insufficient personnel, and 36...
Responding to the MGM hack: is call center voice AI a vulnerability or security asset
Last week, MGM Las Vegas fell victim to a cyber attack as a result of social engineering. Reports indicate members...
Revolutionizing reservations: AI-powered call center solutions for never missing a call again
Despite the rise of the AI powered call center, when booking a hotel room or table at a restaurant, many...
Navigating unpredictable call volume in consumer services
Consumer services leaders are no strangers to the impact of seasonality. High customer demand can often be anticipated – like...
Creating a more accurate ASR model for customer service than Google
Automatic Speech Recognition (ASR) or Speech-to-Text is the process of transcribing spoken utterances into text. It enables voice assistants to...
Retail’s tech-driven trends: What lies ahead
The retail industry is constantly evolving, and staying ahead of the curve is essential for success. Cutting-edge technology is reshaping...
How AI is changing the retail industry shopping experience
How AI is changing the retail industry shopping experience The retail industry is evolving quickly, driven by the integration of...
Designing a high-converting customer experience for consumer services
In the world of consumer services, customers typically search for your services online, calling the first option Yelp provides. Research...
Conversational voice AI: Unparsed 2023 insights and key takeaways
In late July, two of our Dialogue Designers (Harry and Isobel) represented PolyAI at UNPARSED 2023, the world’s first Conversation...