Join execs from Seminole Hard Rock, Fertitta Entertainment, and more as we build a vision of customer experiences in an agentic world.
• Why attend
Listen
Hear from some of the world’s most innovative enterprises about how they made their customer expectations a reality. Learn how they turned their biggest challenges into their biggest professional wins.
Understand
Discover how PolyAI’s best-in-class agentic AI tools can measure success, iterate, and create a virtuous learning cycle, using the only voice-first omnichannel platform, Agent Studio.
Engage
Visit our virtual breakout sessions to connect with your peers, discuss the value of AI in the real world, and learn how CX leaders are transforming their enterprise from the contact center out.
• Our speakers
Nadir Kiem
Vice President Customer Care & Revenue Optimization
Seminole Hard Rock Hotel & Casinos
Brian Jeppesen
Director, Contact Centers
Fertitta Entertainment
Nikola Mrkšić
CEO & Co-Founder
PolyAI
Frank Ferro
Director of Product Management
PolyAI
Meghan Burton
Group Product Manager
PolyAI
• Agenda
• Welcome keynote
Experience singularity: The future of customer experience by co-founder and CEO Nikola Mrksic
• Product sessions
Get a first-hand look at the Agent Studio, the only voice-first platform that delivers real results.
• Virtual roundtable
Learn how enterprises are already using AI to transform their contact centers from problem processors to revenue generators
• Closing remarks
Wrap things up with a special announcement that you won’t want to miss!
• Frequently Asked Questions
VOX is PolyAI’s flagship AI event.
VOX is virtual for 2025. It will be live streamed from California with some breakout sessions taking place virtually.
VOX is free.
This event is for contact center and customer experience leaders in any industry.
Real-world applications of AI in the contact center are scarce. Very few companies have successfully deployed AI in customer service conversations.
VOX Fluent 2025 will showcase real customer success stories and offer practical steps to implement voice AI in your contact center. You’ll learn how to use AI effectively without overhauling your existing systems, helping you stay competitive in a rapidly evolving industry.
Once you register, you will receive an email and calendar invite with the event link and details.
Yes, if you are interested in sponsoring VOX, please email [email protected]. A sponsorship prospectus will be shared with available sponsorship opportunities.
Please contact [email protected] for more information.
