Featuring speakers from
• Our speakers
Explore the agenda
The technology is here but is the value? We’ll explore the benefits agentic AI is driving and what is still to come.
Nikola Mrkšić
Founder & CEO, PolyAI
Sol Rashidi is a pioneering AI strategist and best-selling author. At VOX Fluent, she shares a practical roadmap for leaders (and future leaders) to build the trust that makes transformation possible. She draws on lessons from 200+ enterprise AI deployments and her experience as one of the world’s first Chief AI Officers.
Sol Rashidi
Chief Strategy Officer (AI & Data), Cyera and Forbes AI Maverick
Alan Ross, who led the record-breaking launch of Dynamics 365 Contact Center, shares lessons from scaling conversational AI, building smarter, more humanlike agents, and what’s next for customer-facing AI.
Nikola Mrkšić
Founder & CEO, PolyAI
Alan Ross
Head of Product, Dynamics 365 Customer Service, Experiences + Devices Engineering, Microsoft
Hospitality is all about making memorable moments for guests. Industry leaders Brian Jeppesen, Nadir Kiem, and Stephanie Wheeler share how they simplified calls, removed confusing call trees, and introduced AI and self-service, cutting call abandonment to under 10% and handling tens of thousands of routine calls, while making every guest feel valued.
Nadir Kiem
Vice President Customer Care & Revenue Optimization, Seminole Hard Rock Hotel & Casinos
Stephanie Wheeler
Vice President of Revenue Management, Boyd Gaming
Brian Jeppesen
Director, Contact Centers, Fertitta Entertainment
Joe Wilson and Lee Protheroe, Director of Business & Retail Service Centers at Metro Bank will share how to build AI agents that actually work for customers. You’ll learn how to scale automation safely, stay compliant, and improve operations while transforming the customer experience.
Joe Wilson
Senior Customer Success Manager, PolyAI
Lee Protheroe
Director of Business & Retail Service Centres, Metro Bank
The future of healthcare AI is about shaping systems that truly listen, understand, and respond with the empathy patients need.
Hear first-hand how agentic AI is transforming healthcare communication by making patient interactions more natural, empathetic, and efficient.
Dan Eddie
Director of Customer Service, Simplyhealth
Nicole Rice
Contact Center Manager, DOCS Dermatology
LLMs are great at generating text, but the things that make them “good” can make spoken conversations feel stiff and impersonal. In this session, we’ll show how to create effective conversations that feel human, clear, collaborative, and present. You’ll get practical tips for when to keep it short, when to explain more, and how small language choices build trust and rapport with customers.
Oliver Shoulson
Lead Dialogue Designer, PolyAI
After we cover the art, it’s time for the science. Explore the processes behind designing agents that actually work for customers. We’ll cover breakthroughs in autonomous improvement and showcase Raven 3, PolyAI’s latest LLM built to handle complex instructions, multi-turn flows, and real-time function calls with precision.
Christopher Osborne
Chief Product Officer, PolyAI
Frank Ferro
Director of Product Management, PolyAI
Meghan Burton
Group Product Manager, PolyAI
Join Nikola for our closing session with a very special guest interview.
Nikola Mrkšić
CEO & Co-Founder, PolyAI
• Why attend
Join us for
Expert panels
Become fluent in the language of your customers. Hear how CX leaders are using AI to turn their biggest challenges into their biggest professional wins.
AI in action
Take a tour of Agent Studio, the only platform to deliver the most humanlike experiences across voice and messaging. Discover our best-in-class agentic AI builder tools and powerful analytics in our supervisor suite.
Connect with peers
Visit our virtual breakout session to connect with your peers, discuss the value of AI in the real world, and learn how CX leaders are transforming their organizations from the contact center out.
• Frequently Asked Questions
VOX is PolyAI’s flagship AI event.
VOX is virtual for 2025. It will be live streamed from California with some breakout sessions taking place virtually.
VOX is free.
This event is for contact center and customer experience leaders in any industry.
Real-world applications of AI in the contact center are scarce. Very few companies have successfully deployed AI in customer service conversations.
VOX Fluent 2025 will showcase real customer success stories and offer practical steps to implement voice AI in your contact center. You’ll learn how to use AI effectively without overhauling your existing systems, helping you stay competitive in a rapidly evolving industry.
Once you register, you will receive an email and calendar invite with the event link and details.
Yes, if you are interested in sponsoring VOX, please email [email protected]. A sponsorship prospectus will be shared with available sponsorship opportunities.
Please contact [email protected] for more information.