Powering the next generation of patient conversations
PolyAI returns to HIMSS 2026 to showcase the next generation of AI agents – built to take action for patients and providers.
What to expect from PolyAI for healthcare
$120M
revenue generation
15
point increase in patient satisfaction
88%
reduction in call wait time
From appointment scheduling to secure account support and follow-ups, our AI agents help healthcare teams improve access, reduce operational friction, and deliver measurable results – without sacrificing empathy, compliance, or availability.
Speaking session
Empowering patients with AI agents
Tuesday, March 10, 11:10 AM
AI agents are driving the next evolution in patient access – moving beyond simple FAQs and call routing to take meaningful action on patients’ behalf. From appointment scheduling to account management, learn how DOCS Dermatology works with PolyAI to give patients faster, more convenient access to care – on their own time, on their own terms.
This session covers how DOCS Dermatology deploys our voice AI agents to:
Enable 24/7 appointment scheduling and updates
Deliver consistent patient experiences at scale across its clinical network
Reduce administrative burden on in-clinic staff, freeing teams to focus on patient care.
Speakers
Nicole Rice
Contact Center Manager, DOCS Dermatology
Suzie Nussel
Head of Customer Experience & Success, CBA Solutions
Nicole Raynor
Head of Customer Success, PolyAI
Hear a voice agent on your own calls
Book a 30-minute demo and we’ll run a conversation from your world through a live agent.