Conversational troubleshooting.

Guide callers through troubleshooting and tech support processes with a voice assistant that feels, sounds, and speaks like your dream customer service agent.

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What is PolyAI for troubleshooting?

Automate troubleshooting and tech support, with a personal touch

Listen to Michael's pet health consultation

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What can a customer-led voice assistant do for troubleshooting?

Accurately authenticate callers against the information in your database.

Understand complex queries without relying on keywords.

Guide callers through complex troubleshooting processes.

Answer FAQs and send links via SMS to encourage self-service.

Hand information over to your agent desktop for faster resolution.

Slash handle times for long and complex calls.

Give your customers the speed of automated service with the personal touch of your best staff member.

Free your agents from long troubleshooting calls.

Run callers through complex troubleshooting calls with a conversational assistant that feels like your best member of staff.

Integrate into your existing technology with ease.

PolyAI integrates with all major CRMs, CCaaS and telephony providers to get your customers the help and support they need.

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Personalized support, 24/7/365.

Offer out-of-hours support with a voice assistant that remembers callers and leverages past conversations to drive better experiences.

The numbers speak for themselves.

50%

reduction in call volume

85%

CSAT score

75

languages spoken

100%

calls answered, 24/7/365

Ready to hear it for yourself?

Get a personalized demo to learn how PolyAI can help you
drive measurable business value.

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