Three ways PolyAI customers have leveraged structured data to make operational changes
Contact centers sit on a gold mine of conversational data. The challenge they face is turning that information into a...
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Customer-led voice assistants are now available on AWS Marketplace
London, UK – PolyAI, a leading global provider of customer-led voice assistants, announced its products are now available on AWS...
Is your IVR increasing customer effort?
One of the most common things we hear from contact center leaders is that they want to streamline customer service...
The hidden benefits of AI in the contact center
Like most call centers, after the pandemic, we struggled to recruit agents to help handle the influx of calls from...
Generative speech – scaling universal vocoder to new limits
In artificial intelligence and speech synthesis, the quest for more natural and realistic voice interactions is a priority. At PolyAI,...
Should you use an RFP when buying conversational AI? Find out with this checklist
With thousands of conversational AI vendors to consider, finding the right solution to your CX problems is understandably challenging. While...
Should you use an RFP when buying call center voice AI?
At PolyAI, we have encountered numerous companies that adopt the RFP process to find a specialist call center voice AI...
Navigating the voice assistant landscape
The conversational AI marketplace is incredibly crowded, with an estimated two thousand vendors operating. Navigating the marketplace is an ongoing...
Why first impressions matter with voice AI
Regardless of how advanced voice assistants have become, customers sometimes just don’t want to talk to them. Some will try...
How customer-led voice assistants are transforming the holiday season for retailers
Black Friday, Cyber Monday, Halloween, Thanksgiving, Christmas, and January sales: Your customers are ready to make a lot of purchases...
PolyAI named to Forbes AI 50 2023 list
We are delighted to announce that Forbes, Sequoia Capital and Meritech Capital have recognized PolyAI in the AI 50 2023...
If I only had a heart: Designing empathetic voice assistants
You’re driving down a country road at 2 am when you suddenly slide off the road into a ditch. After...
PolyAI wins two Best of Enterprise Connect Industry Awards
We are thrilled to announce that PolyAI won two awards at this year’s Best of Enterprise Connect Industry Awards. The...
Structured conversational data: What it is and why it matters
Every day, contact centers gather masses of conversational data in the form of call recordings, chat logs, and transcripts. This...
When people are silent: Designing to encourage discussion
Nothing has the potential to kill a conversation quite like silence. Maybe that’s why it’s deadly! However, a hallmark of...
Why seem human? Some theory behind voice assistant design
It’s easy enough to say that a Conversational User Interface (CUI) should feel, well, conversational. But beyond showing off our...
PolyAI Deepens Partnership with Twilio to Provide Customer-Led Conversational Assistants
Following a recent round of $40m Series B funding, in which Twilio Ventures participated, PolyAI and Twilio today announced the...
The cost of not implementing a voice assistant
We first launched a PolyAI voice assistant in April 2021 to answer front-desk calls at the Golden Nugget Las Vegas...