Principles of effective call center voice AI: Demonstrate competence with confidence
Enabling voice assistants to understand everything a caller says–over dodgy phone connections, with different accents and ways of phrasing information–is...
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Top safety concerns for generative AI platforms
Generative AI platforms have opened up new possibilities for businesses, helping them streamline operations, diversify services, and improve customer experience....
How Simplyhealth champions the customer in customer service automation
Simplyhealth is a leading health insurance provider in the UK on a mission to deliver digital-first, automated customer service. At...
How to extract insights from your voice assistant: Interview with FedEx’s Paul Pugal
At PolyAI VOX 2023, Paul Pugal, the Managing Director of Customer Experience for FedEx, UK, and Ireland, sat down with...
How Hopper is championing the customer in customer service automation
Kurt Wilson, Head of Service Operations at Hopper, joined us at PolyAI VOX 2023 to discuss how Hopper is championing...
How to scale your voice assistant: Interview with FedEx’s Paul Pugal
At PolyAI VOX 2023, Paul Pugal, the Managing Director of Customer Experience for FedEx, UK, and Ireland, sat down with...
How to buy conversational AI: Interview with FedEx’s Paul Pugal
At PolyAI VOX 2023, Paul Pugal, the Managing Director of Customer Experience for FedEx, UK, and Ireland, sat down with...
Don’t make me think: Why traditional call center voice AI doesn’t work
There’s a concept in web design called Don’t Make Me Think. It was coined by Steve Krug in his book...
How Bonfe is using call center voice AI for competitive differentiation
At PolyAI VOX 2023, we had the privilege of hosting a panel with industry experts using call center voice AI...
The 10 easiest retail call flows to automate with call center voice AI
Using call center voice AI to handle customer service calls is a great way to increase contact center capacity, improve...
PolyAI makes the World Future Awards Top 100 Next Generation Companies
The World Future Awards has announced the list of the Top 100 Next Generation Companies. The list summarizes the innovation...
How Landry’s is using call center voice AI to champion the customer in customer service automation
We were thrilled to be joined by Brian Jeppesen, Director of Contact Center Operations at Landry’s, for PolyAI VOX 2023...
How SelectQuote is using call center voice AI for differentiation
We were thrilled to be joined by Dan Savino, SVP of Artificial Intelligence and Innovation at SelectQuote, for PolyAI VOX...
Revolutionizing customer experience with Caesars Entertainment
In the world of high-revenue business, the importance of exceptional customer experience cannot be overstated. During his presentation at PolyAI...
The future of generative AI platforms: Navigating the shift from thin to thick wrapper applications
Introduction The age of Large Language Models (LLMs) has seen a surge in generative AI platforms that allow users to...
Can’t decide between customer experience or operational efficiency? Get both
It would be an understatement to say that not all customers are delighted to speak with a voice assistant. Take...
Can call center voice AI take the pressure off the contact center AND improve CX? PolyAI VOX 2023 recap
PolyAI’s first-ever annual event, PolyAI VOX 2023 had an agenda packed full of innovative companies and industry pioneers, our expert...
Key insights from OpenAI’s DevDay
From turbocharged language models to the evolving landscape of voice assistants, OpenAI’s DevDay has undoubtedly left a mark on the...