From voice assistant to agent: How to handoff effectively during customer interactions
Sometimes it’s necessary for voice assistants to hand calls over to an agent during a conversation. Sometimes this is pre-planned,...
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PolyAI wins HTNG TechOvation award
PolyAI has proudly won the HTNG TechOvation award at The Hospitality Show, Las Vegas. The TechOvation Award, hosted by The...
How two British banks are automating customer service with AI call assistants
Many banks continue to push customers to interact with automated IVRs and FAQ-driven chatbots to solve their issues. The problem...
Unlocking opportunities: The role of time to value in technology investments
There is an imbalance in business. Teams and companies are asked to think “long-term” but are evaluated on weekly, monthly,...
PolyAI makes the 2023 CB Insights AI 100 list of most promising artificial intelligence startups
CB Insights today named PolyAI to the annual list of the world’s 100 most promising private AI companies. This is...
PolyAI partners with Ultimate to offer customer-led experiences across channels
PolyAI has partnered with Ultimate to bring its multi-modal, chat-based customer support automation platform to its customers. Ultimate shares PolyAI’s...
From AI call assistant to agent: How to handoff effectively during customer interactions
You have introduced automation into your contact center to serve customers efficiently and provide the best customer experience possible. Although...
Three ways PolyAI customers have leveraged structured data to make operational changes
Contact centers sit on a gold mine of conversational data. The challenge they face is turning that information into a...
Customer-led voice assistants are now available on AWS Marketplace
London, UK – PolyAI, a leading global provider of customer-led voice assistants, announced its products are now available on AWS...
Is your IVR increasing customer effort?
One of the most common things we hear from contact center leaders is that they want to streamline customer service...
The hidden benefits of AI in the contact center
Like most call centers, after the pandemic, we struggled to recruit agents to help handle the influx of calls from...
Generative speech – scaling universal vocoder to new limits
In artificial intelligence and speech synthesis, the quest for more natural and realistic voice interactions is a priority. At PolyAI,...
Should you use an RFP when buying conversational AI? Find out with this checklist
With thousands of conversational AI vendors to consider, finding the right solution to your CX problems is understandably challenging. While...
Should you use an RFP when buying call center voice AI?
At PolyAI, we have encountered numerous companies that adopt the RFP process to find a specialist call center voice AI...
Navigating the voice assistant landscape
The conversational AI marketplace is incredibly crowded, with an estimated two thousand vendors operating. Navigating the marketplace is an ongoing...
Why first impressions matter with voice AI
Regardless of how advanced voice assistants have become, customers sometimes just don’t want to talk to them. Some will try...
How customer-led voice assistants are transforming the holiday season for retailers
Black Friday, Cyber Monday, Halloween, Thanksgiving, Christmas, and January sales: Your customers are ready to make a lot of purchases...
PolyAI named to Forbes AI 50 2023 list
We are delighted to announce that Forbes, Sequoia Capital and Meritech Capital have recognized PolyAI in the AI 50 2023...