If I only had a heart: Designing empathetic voice assistants
You’re driving down a country road at 2 am when you suddenly slide off the road into a ditch. After...
Archives
PolyAI wins two Best of Enterprise Connect Industry Awards
We are thrilled to announce that PolyAI won two awards at this year’s Best of Enterprise Connect Industry Awards. The...
Structured conversational data: What it is and why it matters
Every day, contact centers gather masses of conversational data in the form of call recordings, chat logs, and transcripts. This...
When people are silent: Designing to encourage discussion
Nothing has the potential to kill a conversation quite like silence. Maybe that’s why it’s deadly! However, a hallmark of...
Why seem human? Some theory behind voice assistant design
It’s easy enough to say that a Conversational User Interface (CUI) should feel, well, conversational. But beyond showing off our...
PolyAI Deepens Partnership with Twilio to Provide Customer-Led Conversational Assistants
Following a recent round of $40m Series B funding, in which Twilio Ventures participated, PolyAI and Twilio today announced the...
The cost of not implementing a voice assistant
We first launched a PolyAI voice assistant in April 2021 to answer front-desk calls at the Golden Nugget Las Vegas...
Thinking of switching CCaaS provider? Read this first
Contact Center as a Service (CCaaS) is a core part of any contact center transformation project. Moving the contact center...
Five use cases for voicebots in hotels
Hotel guest service expectations continue to rise with every frictionless customer experience they observe. From bookings to checking out, ensuring...
The Big Table Group Chooses PolyAI’s Customer-Led Conversational Assistant to Improve Customer Experience and Enable Growth
PolyAI press release All calls answered and up to 75% fully handled at Bella Italia and Café Rouge by PolyAI...
PolyAI Accelerates Growth in AI Voice Automation Market by Opening New US R&D facility and Appointing US-based SVP Marketing
100% growth in team over last six months, with 25% now US-based, focus on $3.8 billion annual market opportunity in...
Five mistakes companies make when deploying conversational AI – and how to avoid them
The rise of digital self-service channels has increased demand for seamless and efficient customer experiences. Companies are looking for new...
Applications of ChatGPT in enterprise conversational AI
The buzz around ChatGPT is undeniable. But many conversational AI vendors are telling the same story – ChatGPT is unsuitable...
Can call center voice AI really improve first touch resolution?
Traditional conversational IVRs can be useful as conduits to agents, but they are not capable of resolving issues outside of...
How to achieve Zero Touch Resolution with AI conversational assistants
Customer-centric companies have invested significantly in digital self-service channels to alleviate pressure on the contact center, yet most customers continue...
The role of hotel voice assistants in improving guest services
How AI call assistants are delivering the best outcomes yet
My first adventures into voice automation were in the late 1990s, and while they served a purpose, the experience for...
How conversational assistants drive value in the contact center
Companies have invested significant time and money in automating customer conversations to empower customers and improve operational efficiency. Despite these...